Pete Johnson

Experience

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  United States Army

  Feb 2003 - Jul 2006

  • Maintained and accounted for chemical and radiological detection equipment• Inspected and repaired chemical protective gear for personnel• Enforced storage procedures for radioactive equipment using NRC standards• Passed all facility inspections conducted by higher headquarters• Evaluated the monthly performance of six personnel• Motivated team members to accomplish difficult tasks within deadlines• Assisted in coordinating deployment efforts in support of combat operations abroad• Recognized as the best unit chemical coordinator out of twenty in organization Mostrar menos

  • Unit Chemical Coordinator

    May 2004 - Jul 2006

  • Chemical Operations Specialist

    Feb 2003 - May 2004
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  MicroThermics Inc.

  Jan 2006 - Jun 2022

  • Spearheaded equipment service support for 600+ clients on six continents• Managed department sustaining revenue growth (15% annually for services and spare part sales) • Led team of highly-skilled customer support personnel• Scheduled client-contracted services at our facility and in the field• Directed service personnel in performance of client-contracted services• Headed department efforts in hiring new personnel, including the creation of new positions• Coordinated interdepartmental efforts in product and process work flow improvement• Trained employees, distributors, and clients in operation and maintenance of equipment• Addressed service and support-related needs of international distributors• Compiled and analyzes cost, revenue, and job-scheduling data to increase profitability, aiding in budget development• Consulted with clients in regard to thermal processing and food safety• Taught the principles of thermal processing at trainings and seminars• Developed new contracted service offerings for clients• Helped implement new company organizational systems• Composed service documentation, including quotes, manuals, and presentations• Supervised spare part sales, including inventory, shipping, invoicing, and RMAs• Managed FDA-registration of plant trial laboratory• Assisted in periodic personnel and facility safety inspections (OSHA)• Spearheaded annual trade show presentation Mostrar menos

  • Technical Services Manager

    Jun 2007 - Jun 2022

  • Laboratory Technician

    Jan 2006 - Jun 2007
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  BevGeek Films

  Jan 2019 - now

  Founder

  Create video essays about the beverage industry for the internet. Through the lens of history and science, I explore the things we drink every day.Every beverage has a story!

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  Tetra Pak

  Jul 2022 - now

  CSO Service Delivery Manager

  • Lead, develop and manage the field force according to the OHS Regulations, IDP’s, Global HR Processes and Company Policies, in close collaboration with Competence Development Drivers• Lead the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers, follow up and drive action plans related to CX (Customer Satisfaction Surveys)• Drive adoption and use of digitalization and apps• Ensure High Quality of required field force reporting, both internal and external• Manage the welfare of the team members in a proactive manner to ensure the highest levels of employee engagement• Lead issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer. In case of service quality issue, support with analysis, action plan and regular communication to stakeholders. Mostrar menos