Florina Singh

Experience

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  Accenture

  Jul 2010 - Mar 2018

  IT CONSULTING | Apr 10 - Mar 18Proven success in acting as a Delivery Operations mobilization lead for new deals involving creation of solutions and delivery planningDeputy Manager Operations - Customer service(with a SPAN control of 50 people)Went to UK for new process migrations @hospitality clients. Marriot Monitor & deliver agreed SLA's, Shift Planning & resource planning, Maintaining process financials as per the allocated budgetIdentify process improvement opportunitiesRigorous drive on revenue generationGoal setting with robust action plans & constructive feedbackExperienced in providing end-to-end integrated, seamless solution across Sales OperationsPiloting Operational Excellence initiatives and identifying & implementing CI (Continuous Improvement) opportunities in managing global supply chain operations and developing action plans & metrics in domestic and international environments across the globeEstablishing roadmap for enhancing operations to achieve global service standardsDelivering process breakthrough improvements towards business excellence by adopting business process improvement techniques and ensuring quality compliance Show less

  • Operations Manager

    Apr 2014 - Mar 2018

  • Corporate Trainer

    Jul 2010 - Jun 2014
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  Sanjeevani life beyond cancer

  Apr 2018 - Apr 2024

  Administrative Officer / Personal Assistant

  Provided administrative and executive support within busy office. Managed calendar; planned client meetings; prepared reports, spreadsheets and presentations; managed records; and administered database. Results: Earned “outstanding” ratings on annual reviews for the past years. Recognized for high-quality work, organizational strengths and exceptional customer service delivery.Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.Handled temporary assignments for diverse clients. Results: - Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time Implemented tracking mechanisms to prevent future recurrencesDeveloped databases and spreadsheets that improved management and reporting accuracy.Executed correspondence on behalf of the manager, including drafting of general replies/ Typing business and office documents.Coordinated inbound and outbound office mail, phone calls.Delegated and managed administrative and clerical personnel as needed.Supervised staff during manager's leave.Designed and maintained an accurate record of papers and electronic correspondence.Provided assistance interactions between and with clients and staff.Managed travel trips, coordinating, planning, ordering tickets, developing itinerary and preparing all documents and information needed. Show less

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  Sanjeevani life beyond cancer

  Jun 2020 - now

  Volunteer
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  Lisners

  Jan 2024 - now

  Volunteer