Charlotte Matthys

Charlotte Matthys

Internship

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location of Charlotte MatthysGhent, Flemish Region, Belgium

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  • Timeline

  • About me

    Program Manager Loyalty at The Cookware Company

  • Education

    • European Business School (EBS) - London

      2011 - 2015
      Bachelor’s Degree (Hons) International Business with Mandarin and Spanish First Class
    • Universidad Autonoma de Madrid

      2013 - 2013
      Exchange programme (Erasmus) Economics

      Erasmus semester abroad - September 2013 - January 2014Following 4 different courses in Spanish:- Consumer Behaviour (Comportamiento del Consumidor)- Economic Development (Desarrollo Economico)- Human Resources (Direccion de Personas)- Marketing (Publicidad y Promocion)

    • Education First (EF)

      2012 - 2012
      Language course Spanish

      4 week language course in MalagaImproved: -Grammar-Listening-Speaking-Reading-Interacting with local population

    • Washington International School

      2009 - 2010
      IB diploma English HL, Economics HL, Chemistry HL, Maths SL, Physics SL, Mandarin SL

      Activities and Societies: Volleyball, Improv show

    • British International School Shanghai

      2005 - 2009
      IGCSE English, Maths, Science, Geography, Economics, Dutch, French, Chinese, Art

      Activities and Societies: MUN, theatre, Volleyball, photography

    • Nanjing University

      2013 - 2013
      Exchange program Mandarin

      Exchange Program Spring 2013 (February - July). Mandarin studies.Courses:-Speaking (口语)-Listening (听力)-Reading (读书)-Reading newspapers (看报)

    • King's College London

      2015 - 2016
      Master’s Degree International Relations

      Activities and Societies: Evening Mandarin classes, Rotaract

  • Experience

    • Siemens Gamesa

      Jun 2012 - Jun 2012
      Internship

      Communications intern for 4 weeksResponsibilities: - Translations (English-Spanish, Spanish-English)- Updated company website information using a specific editor's website- Check documents and websites for mistakes and correct them.- Look up news articles about the company and sector.

    • Axialent

      Jul 2012 - Sept 2012
      Marketing Intern

      Marketing intern for 6 weeksResponsibilities: - Social media marketing research on potential uses of this new medium in the company- Research competitor's social media tolls- Create report and presentation with findings

    • Axialent

      Jan 2013 - Feb 2013
      Marketing Intern

      Marketing Intern for 4 weeksResponsibilities:- Research and classify worldwide Human Resource Events, find out value for Axialent- Contact organizers/ event coordinators

    • Van de Velde

      Jul 2013 - Aug 2013
      Intern

      Marketing intern for 5 weeksResponsibilities:-Data analysis and evaluation of a consumer survey-Network Marketing Proposals-Coordinating beginning stages of possible events-Assisting in customer relations management program-Assisting in joint promotion program-Social Media market research

    • Van de Velde

      May 2014 - Jun 2014
      Intern

      Marketing & Retail intern for 5 weeksResponsibilities: - "Lost sales" investigation of Van de Velde lingerie branch in Holland (Lincherie)- questionnaire + results analysis- Setting up a content plan for the lingerie winter season- Organizing a London trip for the winners of an online campaign- Analysing social media- Research on shop window displays- E-shop research (using Pivot tables in Excel)- E-Newsletters & blog posts briefings

    • Roeland vzw

      Aug 2014 - Aug 2014
      Language Assistant

      Main responsibility: Teaching kids English Responsibilities:- Organize and give sports activities and coach them if possible- Organize and give afternoon activities such as lipdub, competitive games, etc...- Organize and give a workshop which they can take at night (Improvisation)- Be actively present with the kids and make sure they speak nothing but English and help them improve their language skills

    • InterChina | Strategy | Corporate Finance

      Mar 2015 - May 2015
      M&A Intern

      Responsibilities:- Researching various industries to help write up proposals for potential clients e.g: Chinese outbound investments and M&A trends, home appliance industry, private equity industry, etc...- Proofreading proposals for potential clients- Support client pitches and business development activities- Setting up a mailing list for an M&A event

    • Roeland vzw

      Aug 2015 - Aug 2015
      Language Assistant

      Main responsibility: Teaching kids English Responsibilities:- Organize and give sports activities and coach them if possible- Organize and give afternoon activities such as lipdub, competitive games, etc...- Organize and give a workshop which they can take at night (Lip Sync Battle workshop)- Be actively present with the kids and make sure they speak nothing but English and help them improve their language skills

    • Ormit Talent Belgium

      Sept 2016 - Jun 2019
      Management Trainee- Multi-Company Programme

      A 26-month traineeship involving me in multiple projects in different top companies. During these projects, through an intensive training programme and personal coaching session, I will have the opportunity to develop my leadership and management skills and work on my personal development.

    • BNP Paribas Fortis

      Oct 2016 - Mar 2018

      This function entailed two different roles:1) Creating performance analyses for the Retail and Private Banking Centre at BNP Paribas Fortis, enabling top management to gain insight about the successes and stress points of the business.2) Change support manager for MiFID. Creating e-learning modules and supporting the team in change initiatives with regards to the new MiFID regulations. At BNP Paribas Fortis, HR restructured their department, created new entities and developed a new service delivery model to the Business. My job was to deal with the HR Transformation, with the goal being finding out and solving current issues within the organisation through communicating and being the person employees go to with questions and issues. In addition, I had a supporting role in several transversal HR projects, as process owner,...

      • PMO Chief of Staff Retail and Private Banking(ORMIT Assignment)

        Jul 2017 - Mar 2018
      • PMO Support HR Transformation (ORMIT Assignment)

        Oct 2016 - Jun 2017
    • AkzoNobel

      Apr 2018 - Nov 2018
      Customer Support Junior Project Manager (ORMIT assignment)

      AkzoNobel is a leading global producer of paints & coatings. Within the Customer SupportDepartment of Akzo Nobel I acted as project manager for different improvement projects in the area ofthe logistics processes, data quality, internal communication and new ways of working (NWOW).Actions and results: - Logistic optimilisation: analyse different factors of transport costs - Logistic Optimilisation: work out realistic solutions - Data Quality: restructure database taking into account GDPR rules - Intranet Pages: understanding, rewriting & reorganising all procedures & communications Show less

    • Brussels Airport

      Nov 2018 - Jun 2019
      Project Officer Document Management Aerodrome Operations (ORMIT Assignment)

      Review of Standard Operating Procedures and processes ensuring safe aerodrome operations in cooperation with field experts.

    • Dockers Europe

      Aug 2019 - Dec 2021
      Merchandising Assistant

      Reported to a Senior Merchandiser- Key contact for merchandise reporting and all aspects of merchandising processes and system use - Support merchandisers in creation of collection and market assortments- Create collection support tools for sales to use- Manage collection database and systems- Merchandiser for Nordics, UK, Benelux and German market – create assortments, regular contact with sales to understand the market

    • Wrangler

      Dec 2021 - Jun 2022
      All Terrain Gear Merchandiser
    • The Cookware Company

      Jun 2022 - now
      Loyalty Program Manager

      Key Responsibilities:- Program Strategy and Leadership: Taking responsibility of the end-to-end execution of loyalty programs, I take charge of strategic planning, execution, and comprehensive evaluation. - Cross-functional Collaboration: Collaborating closely with multifunctional teams, I ensure a fully aligned set up. By managing clear communication and harmonizing efforts, I guide our teams towards a shared vision and common goals.- Forecasting and Optimization: By creating accurate forecasts using previous data, I contribute to efficient production processes and reduced stockouts. - Creative Marketing: I collaborate with the program coordinator on the creation of captivating marketing materials. - Sales Enhancement Strategies: I think up innovative strategies to try and elevate sales during program periods. These initiatives are carefully designed to achieve good sales outcomes and exceed targets.- Logistical and Financial Proficiency: Careful planning of logistics and financial frameworks, ensuring seamless program execution and resource allocation to minimise costs and maximise ROI.- Data Analysis and Reporting: I analyse sellout data and program performance, generating insightful reports for internal evaluation and client presentation.- Customer-Centric Approach: Serving as the primary point of contact for our valued customers, I address their inquiries and requirements while looking after our company's interest Show less

  • Licenses & Certifications

    • HSK 4 (汉语水平考试 四级)

      Hanban
      May 2013
  • Honors & Awards

    • Awarded to Charlotte Matthys
      Dean's List Spring 2012 European Business School Sep 2012
    • Awarded to Charlotte Matthys
      Dean's List Fall 2011 European Business School Feb 2011