Scott Smith, PMP, CBCP

Experience

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  NASA-Ames Research Center

  Jul 1990 - Jul 2000

  Project Manager-Engineer

  • Provided oversight and internal auditing of all NASA-Ames programs driving process improvements and budget accountability.• Managed development team to improve and support multiple computer data acquisition systems throughout the facilities, resulting in more efficient and accurate systems.• Managed instrumentation design and data acquisition for aerospace wind tunnel tests to satisfy research and military objectives.• Successfully lead efforts to implement ISO-9001 to wind tunnel organization, and assured compliance as a certified internal auditor.• Developed a portable data acquisition system to allow faster test implementation, increased capabilities, and reduced support requirements.• Developed a rotorcraft fatigue monitoring system to allow for safer wind tunnel testing over a wider test envelope. Published and presented technical paper for Instrument Society of America (ISA). Show less

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  Exodus Communications

  Jul 2000 - Mar 2002

  Program Manager

  Engineering program manager responsible for moving internal engineering development projects to become customer managed service offerings. Responsible for service documentation, validation and verification, quality control before transitioning to product management ownership.Facilitated a global roll-out of a facility managed service to over 40 global locations under budget and ahead of schedule.

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  Cable & Wireless

  Mar 2002 - Feb 2004

  Program Manager (Partnerships)

  Program Manager for several strategic monitoring and management partnerships. Provided program leadership to migrate from legacy managed solutions to a partner-provided solution that improved solution capabilities, reduced headcount and increased profitability.

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  SAVVIS Communications

  Feb 2004 - Sept 2009

  Program and Partner Manager

  Project manager for internal IT system hardware/software/network deployments and migration projects, customer facing project management services, and development of new consulting partnerships. Strong Microsoft Office skills including Visio, Project, and SharePoint.• Provided billable project management services for customer Professional Service engagements.• Developed new internal and partner provided Business Continuity and Disaster Recovery solutions for Professional Services including: operational processes, SharePoint site development, financial systems, marketing materials, training, and pre-sales management. New services included online backup and restore, virtualization, workspace recovery, replication, data archiving, and disaster recovery consulting.• Designed a global company knowledge management system to improve company effectiveness which included a network of SharePoint intranet sites, knowledge building tool (Outstart Participate), a skills database, and a contract repository. Managed deployment of central database and applications servers, development of custom applications, and vendor supplied software.• Increased professionalism of the Professional Services team by launching a SharePoint site methodology to share consulting deliverables and status reports with large Enterprise customers resulting in increased customer satisfaction.• Provided program leadership to migrate from internal system monitoring managed service to a partner-provided solution for over 500 customers that improved solution capabilities, reduced headcount and increased profitability. • Facilitated a $5 Million global rollout of a customer data center remote power system to over 40 global locations through a cross-functional team under the budget and ahead of schedule. Show less

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  Operation Ignite

  Sept 2008 - Dec 2012

  President, Board of Directors (Volunteer)

  Founding president of a 501(c)3 non-profit organization that focuses on global projects to impact the disadvantaged children, orphans and widows. These projects focus on many areas, but primarily emphasize water purification, food relief, medical support, and construction. Current projects involve Mexico, Uganda, Zimbabwe, Cambodia, and the local community. Responsible for: building a 100% volunteer organization, board recruitment, completing governmental approvals, building strategic alliances, marketing, and donor management. Show less

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  Scott Smith Consulting

  Nov 2010 - Jun 2011

  Project Manager

  Provided software project management services to support the migration of clients off a legacy system. Created improved software life-cycle process, risk management system, resource capacity models, customized metrics and a metric dashboard to help forecast project health. Modified AccuRev software configuration management tool to streamline development process.

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  RagingWire Data Centers

  Jul 2011 - Aug 2018

  Responsible for leading the corporate Client Services organization in the Sales Operations department. Group is responsible for client implementation project management for initial install and change orders. Provides ongoing account management support through the client life-cycle to drive client loyalty, satisfaction and contract retention. Responsible for the Space Planning system to optimize the client data center location for power and space. Provides leadership to the client experience program founded on the Net Promoter Score (NPS) methodology. Developed a client retention system to identify churn risk earlier in order to identify corrective action. Churn risk score is based on historical churn drivers to support predictive risk assessment earlier in the client contract life-cycle. Manages the corporate client renewal process to allow sales management better decision support during contract negotiations. Show less

  • Sr. Manager, Client Services

    Apr 2015 - Aug 2018

  • Manager, Program Management

    Jul 2014 - Apr 2015

  • Project Manager

    Jul 2011 - Jul 2014
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  NTT Global Data Centers

  Aug 2018 - now

  Responsible for Portfolio management support to assure IT allocated resources based on organization priority and capacity to deliver business value aligned with strategic objectives. Developed a cross-departmental IT Liaison system to allow technology support for their department objectives and processes. Development and support for the process and portfolio management system which includes corporate idea portal, value scoring, reporting, and portfolio management software. Management of the IT Rhythm of Business to assure effective and consistent operations. Show less

  • Compliance and Risk Manager

    Aug 2021 - now

  • Senior Project Manager, Project Management Office

    Mar 2020 - Aug 2021

  • Sr. Manager, IT Business Operations

    Aug 2018 - Mar 2020