Savannah Fernandes

Savannah Fernandes

Customer Service Representative

Followers of Savannah Fernandes870 followers
location of Savannah FernandesDubai, United Arab Emirates

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  • Timeline

  • About me

    Account Manager | Marketing & Communications Project Leader

  • Education

    • St. Mary's High School

      1995 - 2008
      O-Level Specialized in Business, Biology and Chemistry Graduated in the 90th percentile as a Merit Student (O-Level)

      Activities and Societies: Drama Club St. Mary's Catholic High School was founded in 1968 by Fr.Eusebius Daveri with the mission of creating stimulating educational opportunities for expatriate children in the UAE with emphasis on learning and achievement.

    • American University in Dubai

      2008 - 2012
      Bachelor of Business Administration (BBA) Marketing

      Activities and Societies: The Agency - American University in Dubai's first student run agency club that conceptualized and executed campaigns and advertising briefed in by other university clubs and Student Services. The Agency was noticed by companies in Dubai looking for unique ideas and strategies by budding advertising professionals. Role: Was handpicked to run blog and social media activities for The Agency, attended briefing sessions and contributed feedback during meetings. The American University in Dubai is a private, non-sectarian institution of higher learning founded in 1995. AUD’s enrollment in 2012-2013 averaged 2,600 students. In Spring 2013, one hundred nationalities were represented in the AUD student body.

  • Experience

    • NakedPizza

      Jan 2011 - Jan 2011
      Customer Service Representative
    • Namshi.com

      Jan 2012 - Jan 2012
      Google Display Network Intern for Namshi.com

      -Responsible for optimizing and analyzing online marketing activities using Google Analytics and Google Adwords as a Google Display Network Intern for Namshi.com.-Assist the Online Marketing Manager with the on-going management and optimization of online marketing channels.-Perform keyword research, campaign creations and optimization.

    • GMASCO - Al-Futtaim

      Sept 2012 - Mar 2016
      Account Executive

      Brands: IKEA, Marks & Spencer, Toys “R” Us, Guess, Esprit, Al Futtaim Watches & Jewelry and F&F.Responsibilities:-Ensure client requests are developed into internal briefs in line with the Agency's procedures.-Manage all client requests and ensured delivery of work on time, as per clients'​ requirements.-Proof-check advertising material to meet quality standards and brand guidelines before releasing to production and media.-Ensure clients are invoiced correctly -- following agency procedure and in a timely manner.Key projects and achievements:-Received an Excellency award in December 2014 by GMASCO in recognition for exceptional efforts.-Handled M&S’s 2014 Winter Festive Activation Event from inception. Elements included Photo Booth within the store, competition and social media.-Worked on F&F's social media content calendar planning for Facebook. Monitored growth, analyzed performance versus competitors and recommended improvements to strategy. -Wrote creative briefs for Toys “R” Us' most innovative campaigns, breaking from traditional sales-driven advertising to use more creative concepts with photography – BMW Maclaren stroller press ads and the Great Big Festive Gifting Book campaign. Show less

    • TD Global

      Apr 2016 - Jun 2017
      Senior Account Executive

      Brands: Nestle's Maggi, Nido GUM, and Nespresso.Responsibilities-Handle the development of digital projects throughout the lifecycle—from requirements gathering, to creative development, technical development, usability testing, launch, and maintenance.-Act as a bridge between the creative team and development team, ensuring deliverables were met. -Work with the Account Manager to understand, manage and exceed client expectations.-Manage project timelines, budgets and invoicing.-Proof-check advertising material to meet quality standards and brand guidelines before release.-Write creative briefs, making them easy to understand to convey what the client requested yet also having the ability to encourage creativity.Key projects and achievements: -Oversaw the development of e-commerce pages on Trolley.ae for Coffee-mate and Nescafé.-Ideated Maggi’s 2017 Instagram strategy with the objective of aligning with current social trends.-Launched Maggi’s first Recipe Portal, which since its June 2016 launch has had 200,000 users visit.-Lead monthly GA discussions, providing insights and recommendations for the Maggi site.-Launched sub-domain sites Maggi Mixes and Maggi Excellence.-Participated in planning the launch of a new food community in the Middle East. Led discussions on strategy, content creation, as well as creative design with internal and external stakeholders.-Participated in formulating Maggi’s 2017 digital strategy as well as financial scoping. Show less

    • Promoseven 360

      Oct 2018 - Mar 2019
      Digital project management (6 month contract)

      Brands: RAKBANK, OneTouch Responsibilities:-Manage multiple project timelines, budgets, and invoicing.-Proof-check advertising material to meet quality standards and brand guidelines before release. -Lead digital projects for RAKBANK, e.g. the FCB launch, the SME Banking app launch, and the RakMoneyTransfer app launch. -Project management of two RAKBANK digital platforms, which included delivery of positioning strategy, branding, and creative look of the websites. -Project management of the OneTouch Mother’s Day campaign; meeting stringent international brand guidelines as well as MOH and the SFDA requirements across BTL and social media. Show less

    • MullenLowe MENA

      Apr 2019 - Jan 2023
      Senior Account Executive

      Act as a point of contact for the day to day needs of the brand; responsive to inquiries and responsible for aligning with campaign objectives, managing and exceeding expectations.Brands: First Abu Dhabi Bank and its subsidiaries: Dubai First, payit, MagnatiResponsibilities:-Manage multiple project timelines, budgets, and invoicing.-Induct new hires to brand guidelines (visual, as well as copy) for FAB and its sub-brands.-Organize over 30 projects (in a week) ranging from BTL to larger scaled ATL campaigns with 360 media approach. -Proof-check advertising material to meet quality standards and brand guidelines before release.-Write creative briefs, making them easy to understand while also encouraging creativity.-Manage main campaigns and social media for payit, FAB’s digital wallet app.Key projects and achievements:Released award-winning Ramadan ‘New beginning’ campaign for FAB – releasing ATL and social utilizing a bespoke song that has over 2 million views on Youtube, which strongly related to its target audience. Show less

    • Incubeta

      Jan 2023 - Jul 2023
      Integrated Account Manager

      Managing new business and international brands as well as leading a team of social media managers.Brands: talabat, Nando’s, Loreal, Koskenkorva vodkaResponsibilities:-Lead a team of 3 account managers to create, plan, and deliver creative and production solutions. -Direct brainstorms, briefing, and strategy sessions, contributing to a collaborative environment. -Provide quality control and a high standard of output across the department.-Present creative solutions to the brand by keeping up with new trends in social and traditional media.Key projects and achievements:-Created processes with the team, providing guidance on briefing, project management, and improved communication through daily check-ins with project tracking sheets.-Worked on monthly social content calendars for Nando’s and talabat, planning project timelines with phases for strategy, ideations, finalization of content, with met deadlines.-Launched talabat’s Ramadan campaign with relatable reels that boosted engagement on the page. -Contributed towards ideations, strategy and copywriting. Show less

    • MullenLowe MENA

      Sept 2023 - now
      Account Manager

      Provide comprehensive end-to-end project management for senior client stakeholders or full funnel large creative campaigns. Brands: First Abu Dhabi Bank, New Balance, The Green Planet, EmiratesResponsibilities:-Manage the career growth and mentorship of two account executives-Plan and strategize with client and media agency to ensure smooth workflow for upcoming campaigns and ongoing releases on a weekly and monthly basis-Manage production requirements from BTL to filmKey projects and achievements:-Launched the Amazon x FAB draw campaign that led to a 21% increase in account openings in December 2023, winning a Smarties gold for effective marketing campaign-Launched reward cards for FAB’s Elite and Mass consumer segments with a robust ATL campaign covering outdoor, digital and radio-Led the cross-channel campaign launch for New Balance Grey Days 2024, encompassing social media, digital marketing, in-store activations, and out-of-home advertising. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Savannah Fernandes
      Exceptional Efforts Award GMASCO, Al Futtaim Dec 2014 Awarded to employees who have shown excellence in performance for the year 2014.
    • Awarded to Savannah Fernandes
      Dean's List for High Achievers American University in Dubai Spring of 2009, Spring of 2010 and Fall 2011. Graduated with honors (Cum Laude) with a GPA of 3.5.