Jonathan Shera

Experience

• 

  Staples

  Jan 2003 - Feb 2004

  Customer Service Representative

  -Recommended products and services to potential and existing customers -Responsible for providing professional sales and service support Handled customer disputes

• 

  SaskTel

  Feb 2004 - now

  -Managed and primed projects to grow and evolve IP service offerings-Performed total market analysis, segmentation or differentiation by variousresearch methods with the goal of creating strategies to: Increase market share, lower churn, or increase profitability-Researched the competitive marketplace; created executive items and reports, information items and external positioning-Responsible for overall pricing of IP services, and balancing it's profitability with market share and customer experience. This included costing and economic modelling, revenue forecasting and overall portfolio growth-Promotion/advertising of products, services or rate packages toexternal customers, including forecasting, budgeting and determining the targetexternal audience Show less -Researches, monitors, analyzes and interprets the telecommunications regulatoryenvironment-Consult with internal resources and external projects, boards, organizations to provideregulatory direction - Establish and maintain relationships with other Telcos, Crowns, CRTC,FCC, CWTA, etc-Develop communications to disseminate information throughout the company - WriteRegulatory briefing notes, various reporting, and presentations-Lead and assist in regulatory reporting projects - deal with tight timelines, scarce resources,competing demands of team - Ex. CRTC Annual Telecom Survey, Broadcast Survey-Central point of contact for Service Order Codes - Lead project to reduce number of codesby ~10%, and streamlined request process to reduce errors and queries Show less

  • Marketing Analyst

    Apr 2014 - now

  • Regulatory Analyst

    Nov 2009 - Apr 2014

  • Performance Analyst

    Nov 2008 - Oct 2009

  • Implementation Representative

    Mar 2006 - Nov 2008

  • Customer Service Representative

    Feb 2004 - Mar 2006