Brie Drayton

Experience

• 

  Kingswim

  Jan 2013 - Jul 2015

  Swim Instructor

  - Providing swim education and safety to children from the ages for 2-12 years of age.- CPR qualified- Ran intensive school swim programs- Hosted pool birthday parties

• 

  CGU Insurance

  Jun 2015 - Feb 2017

  Claims Representative

  - Providing telephone support to customers needing to arrange insurance claims for home and motor policies. - Receipt of excess payments- Arranging hire car and smash repairs

• 

  Credit Repair Australia

  May 2017 - Aug 2018

  Customer Coordinator

  Receiving inbound calls and making outbound calls to follow up on customer queries. Take them through a scripted questionnaire to determine eligibility for credit restoration or debt solution services.Upsell clients to credit report protection plan.Coordinate the night shift, providing escalation support and overrides.Inputting team data for statistical analysis for performance review.

• 

  AccessEAP

  Aug 2018 - Oct 2022

  Providing day to day coordination of the Client Services Team, including coaching, performance management, process improvement and recruitment.Managing the process improvement and quality assurance of the Client Services Team.

  • Customer Services Team Leader

    Feb 2022 - Oct 2022

  • Client Services Shift Supervisor

    Apr 2021 - Feb 2022

  • Client Services Shift Coordinator

    Nov 2019 - Apr 2021

  • Client Services Consultant

    Aug 2018 - Nov 2019
• 

  Flourish Australia

  Oct 2022 - May 2023

  Transition Officer
• 

  Sylvanvale

  Feb 2024 - now

  Support Coordinator