Experience

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  Itc grand chola

  Oct 2017 - Jan 2020

  Guest services associate

  • Maintained and updated lists of vacant rooms that required housekeeping attention before the arrival of their next occupants.• Maintained Minibar for 630 Rooms. Including Daily stock reports, Par stock, and discrepancy reports.• Oversaw the company’s daily operations, training, quality, and Customer service and implement changes to meet the demands of the company.

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  Golden sands resort

  Jan 2020 - Oct 2022

  Housekeeping supervisor

  • Supervising the daily cleaning and maintenance of guest rooms, public areas, and back-of-house facilities.• Created staff schedules and managed inventory to reduce overhead costs by 12%.• Investigated complaints regarding housekeeping service and electronic equipment, took corrective actions, and reported any issues to the Maintenance/IT department.• Providing exceptional customer service to guests and addressing any complaints or issues in a timely and professional manner.• Maintaining records and preparing reports on housekeeping operations, including staffing levels, productivity, and expenses. Show less

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  Easyair sheet metal

  May 2024 - now

  Operations manager