Experience

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  Ntp world group

  Oct 2011 - Apr 2012

  It technician (part time)

  Re-image computer or laptopTroubleshoot computer or laptop hardware'sSoftware installationComputer set-up

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  Nss msc sdn bhd

  Dec 2013 - Mar 2014

  Intern software tester

  Testing company's mobile apps by following CTFL standard. Using Cucumber tools, in java base language.Prepare test log, after testing are done.

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  Dell emc

  Aug 2014 - Aug 2018

  • A dynamic team player in Dell Global Storage Backup Support team tasked to support Dell internal infrastructure for Storage Area Network, Network Attached Storage, and Backup & Recovery globally for Americas, EMEA and APJ regions• Administered timely resolution of Incident for break-fix calls where the core issue related to connected storage arrays – EMC SAN/NAS, Brocade Fiber Channel Switches, Dell Compellent, EqualLogic, HBA, iSCSi, and fiber channel tape (NDMP) devices• Administered timely resolution of Incident where the core issue related to connected Backup and Recovery solution – EMC Networker, EMC Data Domain, Quantum Library, Dell PowerVault DR4000 and DR6000 series• Proficient in SAN/NAS/Switch management software – EMC Unisphere, Brocade Network Advisor, Dell SANHQ, Compellent Storage Center, Compellent Enterprise Manager• Proficient in NAS management support for NFS/CIFS configuration, exports, quota management – EMC Celerra/VNX, Dell FluidFS Compellent FS8600 series• Managed 42PB of storage across the globe in multi-tenant arrays.• Proficient in problem resolution and root cause analysis of hardware and software platform problem in complex, layered server-based software• Actively participated in technical conference bridge for critical and high escalation issue and to provide 1st response support for storage and backup related issue• Provide vendor management to ensure security access to comply within Dell's sensitive area and ensure service level agreement is met within the agreed contract• Possess excellent communication, problem-solving skills and interpersonal skills• Dedicated team player, excellent work ethic and commitment to realizing results and goals Show less Microsoft Windows Administrations (Windows Server 2008/2012)Linux Administrations (RHEL)VMWare Administrations• Part of a team that provides primary and some secondary level support for all Dell internal servers inclusive the production servers (Production/DR) and non-production environment (UAT/DIT/SIT/Test/Performance)• Handled a wide range of Operating Systems, server’s hardware and problems in Dell Datacenter and labs across the world with approximates 41k servers (15k Physical servers & 26k VM servers)• Frontline support for server related matter via ITIL-based IT Service Management solution (Remedy & Service Now) covering for Incident Management, Problem Management, Request Management, Service Catalog and Knowledge management• Maintained system performance reliability, and availability• Performed documentation of platform standards and processes for ongoing operations• Standardized systems and continually improved processes and metrics in support functions• Attended conference bridge call during high and critical issues and coordinating technical discussion to speed up resolutions to restore affected services• Supported SLA Metrics reporting, and ticket resolution process improvement initiatives and comply with the Global standard and compliance practice• Developed technical documentation; perform Brownbag cross-training and technical lesson learned lessons with peers and other cross-function groups Show less An 8-month program coordinated by the Dell CIO team and SHRDC Organization (Government) to train fresh graduates to understand MNC standards and work requirements. The program was divided into two segments; class training and hands-on training. Modules taught in the class include CCNA, Windows 8, Windows Server 2012, Introduction to SQL, Operating System Linux, Database Administrator. Upon qualifying the 2-month session, as an apprentice, I was placed on the server team as a trainee for 6 months before being confirmed as a permanent staff. The trainee job scope includes:• Generating a daily report of current pending cases and its reasons• Building a graph to understand the issues pattern  The most generated alerts  The region  The time zones  Repeated issue  Server model comparison  Hardware alerts  Software alerts• Resolve alerts from SCOM (Windows Server) and OMSA (Linux Server) • Type of alerts:  Space warning/ threshold  Hardware failure  CPU and Memory warning  Server down  IP not configured  Oracle Password blocked  And more• Using in house KB articles to resolve the issues• We will be working under tight timeframe not to bridge our SLA• In-house training will be provide for us in between free time by our team leads Show less

  • Storage and Backup Analyst

    Apr 2017 - Aug 2018

  • Server Support Analyst

    Apr 2015 - Apr 2017

  • IT APPRENTICE

    Aug 2014 - Mar 2015
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  Timwe group

  Aug 2018 - Apr 2019

  System administrator

  • Managing CMP IT Infrastructure own by Celcom. IT Infra consist of 200 servers, 2 firewall, 2 load balancers, 2 CISCO switch, 3PAR storage device and a backup device.• Apply break-fix on alerts that generated from Zabbix tools• Generate reports for weekly, monthly and quarterly assessment.• Always maintain system performance in healthy condition.• Actively participated in technical conference bridge for critical and high escalation issue and to provide 1st response support for CMP IT infrastructure Show less

• 

  Freelance

  Jan 2020 - Oct 2022

  Digital marketing

  • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.• Designs, builds, and maintains our social media presence.• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).• Identifies trends and insights and optimizes spend and performance based on the insights.• Brainstorms new and creative growth strategies through digital marketing.• Plans, executes, and measures experiments and conversion tests.• Collaborates with internal teams to create landing pages and optimize user experience.• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.• Collaborates with agencies and other vendor partners.• Evaluates emerging technologies.• Provides thought leadership and perspective for adoption where appropriate. Show less

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  Anytime fitness malaysia

  Nov 2024 - now

  Certified personal trainer

  Sales Performance (PTS):Meet and exceed a monthly sales target of RM11,000 by promoting personal training packages and fitness services.Effectively communicate the benefits of personal training to prospective and existing clients, building lasting relationships.Client Training Sessions (PTC):Conduct a minimum of 100 personal training sessions monthly, ensuring each session is structured, impactful, and engaging.Maintain consistency and reliability in scheduling client sessions.Client-Centered Approach:Exhibit compassion and empathy toward clients, creating a supportive and motivational environment.Guide clients to achieve their fitness goals, whether it’s weight loss, muscle gain, or overall health improvement.Empower clients to gain self-confidence in the gym through encouragement and positive reinforcement.Customized Training Programs:Assess clients’ fitness levels, body types, and health conditions to develop tailored workout plans.Continuously monitor progress and adjust workout routines as needed to ensure optimal results.Provide guidance on proper exercise techniques to prevent injuries and maximize effectiveness.Knowledge & Education:Stay updated with the latest fitness trends, techniques, and research to deliver high-quality training.Educate clients about fitness, nutrition, and overall wellness to complement their workout routines.Administrative Duties:Maintain accurate records of client progress, attendance, and training sessions.Ensure compliance with all gym policies, rules, and safety regulations.Collaborate with the sales team to promote gym memberships and personal training services.Professionalism:Demonstrate a high level of professionalism, including punctuality, reliability, and appearance.Foster a welcoming and inclusive gym environment for clients of all fitness levels and backgrounds. Show less