Experience

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  Serco bpo pvt. ltd.

  Jul 2013 - Jun 2014

  Business development executive

  Worked with AMEX (AMERICAN EXPRESS BANK LTD) Worked as Customer Services with American Express (Amex)Solving Customer Issue regarding financial product like Credit card & Debit card over the phone. Helping the Customer to get better services from bank. Giving details information about Credit card & Debit card and their uses where the Customer can avail the services, facilities and offers by the bank. Handle Customer Query and Solve through mail according to the instruction.

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  Jubail gas plant company limited

  Aug 2014 - Jun 2024

  Account receivable specialist

  1. Account Receivable Specialist ( December 2018 - Present )Description: First responsibility is to respond to basic client inquires and other clerical tasks related to maintain the accounts receivable records, Preparing customer statements, bills and invoices, and reconcile expenses to the general ledger. To ensures that payment received from the client for same invoices as per our recorded. Also I had to send payment reminders through email, fax with Statement of Account to the client. After payment receive i use to verify and update the SOA of each client.2. Sales coordinator ( September 2017-October 2018 )Description: To assist Sales manager in all sales activity related to customer call, quoting, issue solving by receiving queries from the customer and also Coordinating the sales team by managing schedule, filing important documents and communicating relevant information. Maintain customer account by preparing Statement of Account and sending email that statement to the customer.Ensuring the adequacy of sales-related equipment or material like full gases cylinder as well empty cylinder to the customer side.Receiving the customer confirmation regarding the material. Responding to complaints from customers and give after-sales support when there is requirement.3. Logistics Controller (October 2015 – August 2017)Description: Scheduling daily delivery, follow up with delivery status, maintaining vehicle documents, intimating maintenance team for vehicle preventive maintenance, preparing sales order and sales report on daily and monthly basis.Other role includes maintaining Cylinder accounts with customers, customer follow up on delivery status, receiving new order, arranging client feedback about service, arranging all documents related to logistics department which require for Bureau Veritas for ISO certification. 4. Cashier (August 2014- 15)Description: Handling Cash Invoice, Credit Invoice, Daily Expenses, Maintaining Company’s Cash book. Show less