Experience

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  Deeper christian life ministry, lagos

  May 2015 - Oct 2015

  Network administrator assistant

  Assisted in the day to day administration and optimal maintenance of organization’s network with downtime of 0.04%, provided technical support to over 44 organization staff.

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  Dlcm projects

  Jan 2017 - Jul 2017

  Computer system engineer

  ▪ Supervised installation of computerized sound systems and networks, provided technical support to over 30 staff.▪ Member of the team which reduced the cost of project implementation by 7%.

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  National youth service corps (access college)

  Aug 2017 - Jul 2018

  Technical support and ict instructor

  ▪ Examined and tutored over 141 students on ICT fundamentals, provided technical support to the organization's staff. ▪ Reduced college operational cost by 15% by introducing proper ticketing and computer systems maintenance routine.

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  Datamax files limited

  Dec 2018 - Oct 2021

  Solutions architect / project manager

  ▪ Evaluated and transformed several clients' requirements into solutions that reduced redundancy in business processes by 15%.▪ Built and integrated several information systems to ensure minimal errors and increased productivity.▪ Worked closely with clients on the design and development of workflows for business process automation.▪ Designed and authored several user guides, training manuals, and technical documentation for all company software.

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  Datamax registrars limited

  Dec 2018 - Sept 2021

  Technical support engineer

  ▪ Piloted in-house software development and implementation thereby reducing the organization’stechnology expenses by 45% and creating new income lines.▪ Facilitated an 85% reduction in hardware infrastructure maintenance expense through effective maintenance and inventory management.▪ Supervised and supported several digitization and automation projects for several tier-one financial institutions.▪ Reduced the resolution time of Shareholders' complaints by 35% through the Implementation and continuous optimization of the organisation's help desk system. Show less

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  Heirs insurance group

  Oct 2021 - May 2024

  Solutions developer

  ▪ Led the design, development and improvement of an artificially Intelligent Financial Assistant (Prince Chat) which led to a 15% increase in customer interactions and request fulfilment. ▪ Successfully implemented and optimized Amazon Connect to streamline customer support operations, reducing average handling time by 20% and improving customer satisfaction scores by 30%.▪ Responsible for the end-to-end automation of all office processes within Heirs Insurance and Heirs Life assurance which led to a reduced cost of about $20,000 through customized application development.▪ Testing and evaluating new software programs based on stakeholder requirements.▪ Identifying areas for modification in existing software systems and subsequently developing these modifications.▪ Leads and manage the company's omnichannel structure for all online channels to ensure improved customer experience.▪ Leads and manages the activity of the UAT testers to ensure that the system functionality is fully tested within project timescales and to a high quality▪ Led the delivery of the digital Bancassurance partnership between Heirs Insurance/ Heirs Life Assurance and a tier-one Bank. Show less

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  Instacart

  Jul 2024 - now

  Solution delivery analyst

  ▪Execute in-house scripts and operate dashboards, automation processes, and other tools to enhance the team's ability to deliver rapidly and with high quality.▪Operate tools that integrate between client and remote systems, involving a variety of technologies and APIs such as single sign-on (SSO), CRM and customer data, loyalty programs, offers, payments, and email services.▪Work with data files and reports to analyze retailer data, assist with import into client backends, and provide detailed analyses to support large-scale projects.▪Liaise with internal teams, including developers and product managers, to identify system requirements.▪Own the deployment and configuration of services and white-label platform components. Show less