Valentina Parisi

Experience

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  Private Family

  Jun 2011 - Jul 2013

  Au-pair/Nanny

  Establishing safe and stimulating environments for children within outdoor / indoor environments.Teaching children social skills / manners as well as provided mentoring as needed.

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  Rafayel On The Left Bank

  Jul 2013 - Dec 2015

  Receptionist

  Managing hotel check-in / -out operations, ensuring adherence to special requests.Ensuring timely and effective handling of complaints, maintaining high levels of diplomacy and satisfaction.Representing and selling a wide range of products / services to clientele.Administering invoicing, billings, payments processing, and reporting functions.

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  Thomson Reuters | Rapport

  Dec 2015 - Nov 2017

  Client Service Agent/Reservations

  Performed a wide range of administrative functions, including diary updates, meeting rooms booking, internal / external communications management, trainings to colleagues, events coordination, and client services.Collaborated with event and operational organisers in planning room layouts, equipment implementation, catering, reception cover, cleaners’ management, security systems, and coordination of AV technicians.Played an instrumental role in smooth running of key events by working collaboratively with cross-functional teams throughout planning, preparations, implementations, and invoicing.Administered invoicing, billings, payments processing, and reporting functions.Enforced compliance with security procedures as well as policies and regulations. Show less

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  BNY Mellon | Rapport

  Nov 2017 - Apr 2019

  Guest Services Host

  Provided excellent customer service as per the company standard and ensured that all guest requirements and needs are fulfilled in order to create a memorable and unique experience. Consulted with the clients in planning the meeting/events, delineate their requirements and coordinated catering orders, room layouts, equipment and AV support.

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  BNY Mellon | Rapport Guest Services

  Apr 2019 - Oct 2021

  Deputy Client Services Manager

  Ensured seamless service delivery across London, Manchester, Edinburgh, Dublin, and Wexford. Oversaw scheduling and managed holiday requests, as well as conducted return-to-work meetings.Led and inspired a team of 12, ensuring optimal performance. Encouraged a unified and collaborative approach across multiple sites.Collaborated with the BNY Mellon US team to amend and improve the existing global meeting room/desk booking system in accordance with Covid-19 restructuring measures.Provided support to the Client Services Manager and assumed additional responsibilities during the manager's absence. Show less

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  Gallagher | Rapport Guest Services

  Oct 2021 - now

  Reception & Switchboad Manager

  Ensured the smooth functioning of daily operations while evaluating our current standard procedures. Additionally, I introduced innovative strategies to enhance service delivery across two buildings, which include five front of house receptions and one back of house reservations department.Supported the business with objectives and demands, produced analyses, and conducted quarterly business discussions and proposals for senior clients.Conducted HR processes, including recruitment and performance management. Handled employee inquiries and facilitated onboarding for new starters. Ensured compliance with HR policies and procedures.Enhanced team performance by managing and motivating a team of 15. Organized regular meetings, team engagement activities, and training. Delegated tasks and provided objectives for both individuals and the entire team. Show less