Hadeer Reda

Experience

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  Fitness Academy

  Jan 2016 - Jan 2017

  Instructor

  • Teaching basic English Language rules to adults. • Creating instructional materials and activities.• Close follow up on students progress, attendance and participation. • Conducting regular follow up calls and exams with students to discuss and test their academic progress and provide academic support.

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  Shams Initiative

  Jan 2018 - Jan 2019

  Translator

  • Translate Texts from English to Arabic accurately to deliver the content meaning in good style according to the context.• Create glossaries and style guides.• Perform QA, proofreading and spot check tasks to make sure no spelling, grammatical or typographical errors exist.

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  Teleperformance

  Aug 2019 - Aug 2020

  Customer Service Representative

  • Communicate with customers via phone and chat.• Provide knowledgeable answers to questions about product, pricing and availability. • Provide telecommunication technical solutions. • Work with internal departments to meet customers' needs. • Data entry in various platforms.

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  Premium Card

  Oct 2020 - Nov 2022

  Marketing Specialist

  • Participate in creating the yearly & monthly marketing calendar.• Design reports to facilitate department workflow.• Launch different campaigns targeting the cardholders as per the objective needed.• Work on generating creative ideas to use for business branding purposes.• Negotiate and sell marketing packages to our merchants to increase their sales and transactions.• Follow up with different department sectors to confirm all marketing plan tools are set asscheduled.• Cooperate with the social media team in content writing and media boosting.• Create SMS segmentations based on cardholders’ behavior to target potentials leads.• Analyze the campaigns’ ROI and create reports for the merchants hereafter.• Act as the focal point between the corporate team and the merchants in events or corporateactivities. Show less

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  Buttercup

  May 2022 - Jun 2023

  Marketing & Public Relations Executive

  • Analyze competitors performance on social media and extracting weakness and strengthpoints.• Creative thinking of marketing campaigns that could go viral.• Facilitate regular users interviews through phone, WhatsApp, or email to collectfeedback and insights to better serve customers.• Communicate orders to kitchen.• Follow up with orders status and shipping companies or drivers.• Handle info and sales emails.• Handle social media channels and replying to customers' inquiries and concerns.• Analyze data and track performance on a weekly basis and provide simple reports about areas ofimprovements. Show less

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  Laser Gallery Egypt

  Nov 2022 - Oct 2023

  Senior Content Writer

  • Create and rephrase content on all platforms.• Edit and proofread company-related documents.• Conducting research on industry-related topics to present the product in its best forms.• Cooperate and follow up with the creative team, designers, and moderators to ensure a coherentstrategy.• Manage clients relationship through building and maintaining profitable relationships with themand address their individual needs.• Keep customers updated on the latest products to increase interaction with the business.• Track, analyze, & enhance the customers experience through different stages. Show less

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  Talabat

  Oct 2023 - now

  Account Manager

  • Conduct business reviews with accounts and identify business opportunities which result in theachievement of increased revenue, profitability, and market share.• Provide excellent service and support to build strong relationships and resolve operational issuesbetween clients/partners and company.• Prepare long term and short term marketing strategies with analyzed figures.• Work internally with the various departments to ensure all requirements of the vendor is met.• Maintain accurate records of all sales and prospecting activities including vendor analysis reports& vendor marketing reports.• Recommend different advertising tools to partners to increase their sales & visibility to theaudience on a monthly/quarterly/annually basis. Show less