James Blaylock

Experience

• 

  Fairfield Glade Community Club

  Aug 2005 - Apr 2008

  Network Administrator

  * Responsible for 200 Windows computers, 6 Windows servers, and 5 VOIP phone systems across a network spanning 9 main facilities throughout the 12,000-acre area.* Servers included Microsoft SQL 2000 and 2003, 2003 Exchange, and 2 Citrix Metaframe servers running Windows 2003 Standard Edition.* Computers ranged from golf pro shop and restaurant point of sales to financial office workstations.* Converted Legends restaurant from Smyth to Jonas Point of Sale system and designed the menu interface. Show less

• 

  Movies 4 Wholesale

  Aug 2007 - Jan 2008

  IT Systems Administrator

  * Oversaw and executed migration of Microsoft ISA server to M0n0wall as corporate firewall and VPN solution, Pitney Bowes Send Suite shipping software to a dedicated Windows 2003 server, and the transfer of MX and DNS records off-site servers.* Rewired and upgraded the networking and KVM equipment in the server room.* Engineered and implemented Wi-Fi infrastructure over warehouse area.* Documented company-wide network and software infrastructures.

• 

  Armen, Inc

  Jan 2008 - Feb 2009

  IT Specialist

  * Handled support and repair tickets/calls for clients in Chattanooga metro area.* Oversaw scheduled system maintenance and data backups of client’s computer systems.* Assisted in implementing company wide hardware and network wiring upgrades for several clients.

• 

  Johnson Service Group, Inc

  Mar 2009 - Jun 2011

  IT Infrastructure Admin

  * Contractor for Tennessee Valley Authority (TVA)* Handle Help Desk calls to the IT Customer Center, providing support to customers and creating service tickets to other organizations within the company as needed.* Network monitoring of key systems for the Enterprise Command Center and coordination of support efforts between technicians across all TVA facilities.* Schedule and perform remote software installs for customer orders.

• 

  Tennessee Valley Authority

  Jun 2011 - now

  • Tier 1 and 2 support of the IT helpdesk, software installs, and infrastructure monitoring. • Implement software code changes to acceptance and production WebSphere and ClearCase environments. • Document events and resolutions on SharePoint and Wiki sites. • Assisted in revision of step-by-step VPN Documentation to streamline calls for this service.

  • Program Manager, T&I Operations

    Jan 2022 - now

  • IT Operations Analyst

    May 2014 - Jan 2022

  • IT End User Analyst

    Jun 2011 - May 2014