Svitlana Bil

Experience

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  The Albany Theatre

  Jan 2009 - Apr 2009

  Fundraising Assistant

  Researching funding sources; setting up and updating database of potential sponsors; writing up applications for project funding from charitable trusts and foundations.

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  Griffon Gallery, Kyiv

  Jun 2010 - Oct 2010

  Art Manager

  • Being involved in every stage of event planning, organising and successful outcome of the exhibition.• Assist the Director in organising the exhibitions and coordinate with artists.• Liaise with press and broadcast media. Write press releases and newsletters to build awareness of the website on social media.• Manage and send out gallery e-newsletters and mail-outs. • Set up a database to store a mailing list so that any employee can access it.• Generate sales of the artworks. Negotiating prices with artists and buyers.• Assist with post-sale shipping and export licence requests Show less

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  Hackney Empire Theatre

  Nov 2010 - Nov 2011

  FOH Assistant

  Various FoH duties, first point of contact and guidance for public enquiries, provide information and assistance to visitors, ensure that health and safety regulations are being met and visitors behave in line with the company`s rules.

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  London Apartment Direct

  Jun 2011 - Sept 2013

  Administration and Marketing Assistant

  • Co-ordinate successful marketing campaign to increase hits to website by 20% and to raise awareness of the company.• Generate reports each day and to produce marketing material on Google, blogs, social networks, rental websites and youtube platforms.• Increased revenue by generating web content in Russian, the first point of contact for our Russian clients.• Increased international clients by 50% in one year by researching and setting up new platforms to target international clients.• Create articles and videos for website to target new customers. • Manage a portfolio of over 100 lettings for one of the largest short letting firms in London.• Proactive in client management and good communication to make sure clients understand and can ask us if there are any issues.• Generate occupancy levels of 80-90%. Processing payments and booking fees.• Actively build relationships for all parts of the business to maximise sales and revenue.• Manage risk for business and negotiate with landlords on rent and maintenance. • Organise a team of cleaners and tradesmen to maintain and renovate properties. • Answer calls from new customers and customers in our properties. Show less

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  Camden Arts Centre

  Jun 2011 - Dec 2012

  Volunteer Exhibitions Invigilator

  ● Ensure the smooth running of the Centre.● Assist with visitor queries and be knowledgeable of the works on display. ● Oversee the running of events in respect to the health and safety regulations, ensure the security of the public and installations.● Monitor visitor numbers and satisfaction, collate data.● Undertook the training in art handling and the exhibitions installation.

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  Australian High Commission

  Sept 2013 - Sept 2016

  Information/Immigration Officer

  ● The first point of contact in writing and over the phone for English and Russian speaking clients across the Europe region. ● Provide an in-depth consultancy to clients on visa and citizenship matters from the first immigration query and throughout the application process. Act within legislation and policy.● Coach and mentor new Information Officers and provide feedback for quality assurance purpose. Develop/improve training materials, prepare and deliver presentations in areas of identified need.● Monitor the consistency in the informational resources, provide ad hoc translation of the web content to be posted on the official website. ● Act as a Support and Development Officer (supervisory level): assist and support the Information Officers with their enquiries at all times, provide the training and mentoring to officers where needed to ensure that the quality of service is maintained.● Acting in the visa processing officer position during the peak season to ensure the applications are finalised within service standards and the decisions are made in a fair and proficient way. ● Public Affairs placement: assist the team with Royal Events registration, create the application process guidance and rules, update the local Embassy website, collate the database of internal and external applicants and undertake the selection of successful candidates.● Provide language assistance and interpreting (Ukrainian and Russian) to case officers: perform interviews with clients and third parties involved, translate and verify official documents, research and analyse information and identify integrity risks essential for the decision making process.● Acted as a representative of the Department at “Work abroad” expos and presented on Skilled Migration visas topic in front of circa 100 participants.● Provide tier one troubleshooting and technical support to clients. Utilise and use various software, departmental systems and resources in order to interpret information. Show less

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  Regent Visas

  Oct 2016 - Sept 2017

  Visa and Passport Consultant
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  CIBT | Visumservice | Comet Consular Services

  Sept 2017 - Jan 2020

  Visa Processing Agent

  Manage a major corporate account and act as the first point of contact for them for all visa andpassport related matters. Quality check the documents and visa applications.Handle escalations and resolve issues in an efficient manner. Carry out independent research,proactively build good rapport with the Embassies to provide the best solution to our clients` needs.Respond to all enquiries promptly in order to facilitate urgent business travel, making surea decision-ready application is submitted to the Embassy and important travel plans can beachieved.Maintain the knowledge on the latest visa and passport application process regulations from theEmbassies and Consular Missions of various countries. Keep internal information resources up todate, circulate the newsletter to make the client aware of relevant policy and guidance changes. Show less

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  Akram Khan Company

  Jan 2020 - now

  I manage visa applications for our team of international dancers performing in the UK and worldwide. I successfully secure inbound UK visas across multiple categories: Temporary Work, Business Visitor, Permitted Paid Engagement, and Global Talent (Arts Council Endorsement), as well as outbound business travel and temporary work visas to various countries across the globe.As a Tour Manager, I oversee company logistics, coordinate with presenting venues, while supporting our team on international tours. My role combines meticulous planning with hands-on team care, costumes supervision to deliver world-class performances across the globe. Show less Akram Khan Dance Company is renowned for its groundbreaking contemporary dance productions and maintains a busy touring schedule across the UK and worldwide.As part of the Touring Department, I manage and coordinate visa applications, playing a key role in smooth execution of tours and workshops. My work helps bring contemporary dance to audiences around the world, making this art form accessible to as many people as possible.Additionally, I support international and UK tours as an Assistant Tour Manager, overseeing logistics and ensuring seamless operations on the road. Show less

  • Visa and Tour Manager/ International Dance Touring

    Jul 2024 - now

  • Visa and Work Permits Coordinator

    Jan 2020 - Jul 2024