Andrew Da Silva

Experience

• 

  McDonald's

  May 2006 - Aug 2008

  Crew Trainer

  • Demonstrated excellence in customer services while setting an example for new employees through high order accuracy and fast delivery.• Trained 5 new hires in the aspects of cash, customer service, and order completion, resulting in superior customer service and reduced wait times.

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  Purolator Freight

  May 2009 - Aug 2010

  Accounts Receivable Clerk

  • Printed and mailed out batches of 500+ bills receipts, to inform customers of pending balance and ensure quick payment.• Completed the processing of bills paid by credit, EFT, and cheques, and record transactions ensuring that the numbers balanced daily.• Called clients with overdue payments and requested payment, while clarifying with the clients the payment in question, and providing the BOL for proof.

• 

  President's Choice Financial

  Nov 2010 - Feb 2011

  Ambassador

  • Engaged potential clients in PCF’s products and services, such as no fee bank accounts, interest plus savings accounts and internet banking, resulting in new bank accounts being opened.• Assisted customers in the use of automated banking machines, online banking and telephone banking, to make them more comfortable with PCF’s services.

• 

  Prime Home Services

  Feb 2011 - Sept 2011

  Franchisee

  • Marketed services in my territory and generated leads by door-to-door selling, flyer distribution and customer referrals.• Contacted leads and scheduled estimates for painting and cleaning jobs, leading to sales of $30k.• Analyzed the financial state of the company by managing budgets and expenses to ensure the business remained profitable. • Performed all human resources related duties for six employees to staff painting and window cleaning teams.• Coordinated the scheduling and logistics between customers and employees to produce 100+ window cleaning and painting contracts. Show less

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  SPAR Group

  Sept 2011 - Jul 2012

  Market Researcher / Demonstrationist

  • Promoted Sharp products, such as air purifiers and televisions, inside department stores, through product demonstrations, stimulating interest and sales.• Reported market findings in consumer behavior and preferences and gathered through communication with customers resulting in further insight into Sharp products

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  Sears, Roebuck and Co.

  Feb 2012 - May 2014

  Sales Associate

  • Concentrated on the daily marketing and sales of products in the electronics departments while improving the department’s overall performance from 16th in the region to 1st.• Participated in the visual merchandising planning and execution leading to a more inviting customer experience.• Organized stock rooms and conducted precise counts to ensure customers could be processed quickly and accurately.

• 

  Powerhouse Retail Services Inc.

  Oct 2012 - May 2014

  Account Analyst

  • Provide real time field force support for general inquiries, delivering the education and training needed to uphold Powerhouse’s merchandising standards. • Generate weekly reports outlining issues that need to be followed up on by our Account Managers, guaranteeing the quick resolution to problems at store level. • Maintain monthly records of field force performance to ensure targets are met.• Manage accounts, organizing new directives monthly and continuously educating and managing our reps to fulfill vendor requirements. Show less

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  GAF

  May 2013 - Mar 2022

  • Promoted GAF products and promotions to distribution and retail customers helping to achieve sales targets in 2016• Prospected new customers for our certified contractor program; helping to create pull through for our distributor and retail partners. • Concentrated on facilitating sales of GAF product through Home Depot store across Ontario • Generated monthly price reports and market shops to ensure GAF was competitive against other retail outlets.• Completed training of 1000’s of Home Depot associates leading to an increased average ticket price when purchasing GAF products

  • Territory Manager

    Jan 2016 - Mar 2022

  • Sales Service Representative

    May 2013 - Dec 2015
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  Armacell

  Mar 2022 - now

  • Sales & Marketing Manager

    Jul 2024 - now

  • National Accounts Manager - Retail

    Mar 2022 - Oct 2024