Adekunbi Kuti

Adekunbi Kuti

Business Analyst (Customer Services)

Followers of Adekunbi Kuti259 followers
location of Adekunbi KutiLagos State, Nigeria

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  • Timeline

  • About me

    Business Analyst | Process Improvement | Customer Experience Expert | Highly analytical & goal-focused professional offering extensive experience in business process optimization with a strong acumen

  • Education

    • REEDEMED CHRISTIAN BIBLE COLLEGE (RCBC)

      2016 - 2017
      Higher Diploma Theological and Ministerial Studies
    • Moshood Abiola Polytechnic Nigeria

      1999 - 2001
      High National Diploma Marketing
    • Ogun state Polytechnic, Nigeria

      1995 - 1998
      National Diploma Business Administration and Management
    • Wrexham University

      2022 - 2024
      Master of Business Administration - MBA Marketing
    • Jönköping University

      2024 -
      Master's degree International Marketing
    • University of Derby

      2018 - 2021
      Bachelor's degree Business and Management
  • Experience

    • Intercontinental Bank PLC

      Jan 2005 - Dec 2011
      Business Analyst (Customer Services)
    • Access Bank Plc

      Jan 2012 - Nov 2013
      Business Analyst (Branch Services)
    • CEDER HUB LTD

      Jan 2014 - Aug 2018
      Business Analyst and Strategy
    • Lavender microfinance bank

      Aug 2018 - Jul 2020
      Branch Manager - Business Analyst
    • Digital Echoes

      Aug 2020 - Mar 2021
      Digital Business Analyst - Remote Working

      In my position as a Digital Business Analyst, these strengths allowed me to accomplish short- and long-range objectives. My exceptional managerial skills enable me to manage project with Agile team of eight to create website for collecting prospect data, processing payment for subscribed members, and enabling user access to online tutorial videos and downloadable course materials. Here I am responsible for carrying out detailed gap analysis to create current process (AS-IS) and future solution (TO-BE). Ensure system compliance with business acceptance criteria using Jira to capture user stories. Being a detail oriented professional I leverage my administrative skills to devise and organize business case, user, and system requirement documents to uphold accurate records. I am involved in steering workshops to gather requirements from users and stakeholders.My key contributions are : • Contributed to seamless execution of project plan within set time, cost, and quality constraints.• Pinpointed underperforming areas in governance and work process and proposed robust action plan.• Coordinated with developers and testers to elucidate requirement during Agile Sprint and carry out User Acceptance Test. In my position as a Digital Business Analyst, these strengths allowed me to accomplish short- and long-range objectives. My exceptional managerial skills enable me to manage project with Agile team of eight to create website for collecting prospect data, processing payment for subscribed members, and enabling user access to online tutorial videos and downloadable course materials. Here I am responsible for carrying out detailed gap analysis to create current process (AS-IS) and future solution (TO-BE). Ensure system compliance with business acceptance criteria using Jira to capture user stories.Being a detail-oriented professional I leverage my administrative skills to devise and organize business case, user, and system requirement documents to uphold accurate records. Show less

    • Ambition 247 Projects Ltd

      Apr 2021 - Sept 2024
      Market Business Analyst
  • Licenses & Certifications

    • LinkedIn Marketing Solutions Fundamentals

      LinkedIn
      Feb 2022
      View certificate certificate
    • National institute of marketing of Nigeria

      National Institute Of Marketing Of Nigeria
      Jan 2008
    • Nigerian Institute of Management Chartered

      Nigerian Institute of Management (Chartered)
      Aug 2006
    • LEVEL 5

      Chartered Management Institute
      Jan 2021
    • Project Management Professional (PMP)

      The Open University
      Jan 2023
    • Associate Member

      The Institute of Leadership & Management
      Jan 2020
  • Volunteer Experience

    • Community life Mentor & Family Support Advocate

      Issued by RCCG on Feb 2018
      RCCGAssociated with Adekunbi Kuti