
Adekunbi Kuti
Business Analyst (Customer Services)

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About me
Business Analyst | Process Improvement | Customer Experience Expert | Highly analytical & goal-focused professional offering extensive experience in business process optimization with a strong acumen
Education

REEDEMED CHRISTIAN BIBLE COLLEGE (RCBC)
2016 - 2017Higher Diploma Theological and Ministerial Studies
Moshood Abiola Polytechnic Nigeria
1999 - 2001High National Diploma Marketing
Ogun state Polytechnic, Nigeria
1995 - 1998National Diploma Business Administration and Management
Wrexham University
2022 - 2024Master of Business Administration - MBA Marketing
Jönköping University
2024 -Master's degree International Marketing
University of Derby
2018 - 2021Bachelor's degree Business and Management
Experience

Intercontinental Bank PLC
Jan 2005 - Dec 2011Business Analyst (Customer Services)
Access Bank Plc
Jan 2012 - Nov 2013Business Analyst (Branch Services)
CEDER HUB LTD
Jan 2014 - Aug 2018Business Analyst and Strategy
Lavender microfinance bank
Aug 2018 - Jul 2020Branch Manager - Business Analyst
Digital Echoes
Aug 2020 - Mar 2021Digital Business Analyst - Remote WorkingIn my position as a Digital Business Analyst, these strengths allowed me to accomplish short- and long-range objectives. My exceptional managerial skills enable me to manage project with Agile team of eight to create website for collecting prospect data, processing payment for subscribed members, and enabling user access to online tutorial videos and downloadable course materials. Here I am responsible for carrying out detailed gap analysis to create current process (AS-IS) and future solution (TO-BE). Ensure system compliance with business acceptance criteria using Jira to capture user stories. Being a detail oriented professional I leverage my administrative skills to devise and organize business case, user, and system requirement documents to uphold accurate records. I am involved in steering workshops to gather requirements from users and stakeholders.My key contributions are : • Contributed to seamless execution of project plan within set time, cost, and quality constraints.• Pinpointed underperforming areas in governance and work process and proposed robust action plan.• Coordinated with developers and testers to elucidate requirement during Agile Sprint and carry out User Acceptance Test. In my position as a Digital Business Analyst, these strengths allowed me to accomplish short- and long-range objectives. My exceptional managerial skills enable me to manage project with Agile team of eight to create website for collecting prospect data, processing payment for subscribed members, and enabling user access to online tutorial videos and downloadable course materials. Here I am responsible for carrying out detailed gap analysis to create current process (AS-IS) and future solution (TO-BE). Ensure system compliance with business acceptance criteria using Jira to capture user stories.Being a detail-oriented professional I leverage my administrative skills to devise and organize business case, user, and system requirement documents to uphold accurate records. Show less

Ambition 247 Projects Ltd
Apr 2021 - Sept 2024Market Business Analyst
Licenses & Certifications
- View certificate

LinkedIn Marketing Solutions Fundamentals
LinkedInFeb 2022 
National institute of marketing of Nigeria
National Institute Of Marketing Of NigeriaJan 2008.webp)
Nigerian Institute of Management Chartered
Nigerian Institute of Management (Chartered)Aug 2006
LEVEL 5
Chartered Management InstituteJan 2021
Project Management Professional (PMP)
The Open UniversityJan 2023
Associate Member
The Institute of Leadership & ManagementJan 2020
Volunteer Experience
Community life Mentor & Family Support Advocate
Issued by RCCG on Feb 2018
Associated with Adekunbi Kuti
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