Fhumulani Muvhango

Experience

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  State Information Technology Agency

  May 2005 - Jan 2006

  Intern Information Technology support Technician

  ♦ Provide desktop support ♦ Set up and support E-mails accounts and internet ♦ Fault finding, repair, installing hardware and software’s. ♦ Fixing, Assembling and upgrading computers. ♦ Maintaining software’s such as antivirus, BAS, Finest, Persal, windows and MS office.♦ Problem solving and troubleshooting on computers network connections, cabling, TCP/IP, internet and printing ♦ Ensuring that WSUS is pudating♦ Network access control management. Show less

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  Vhembe TVET College

  Feb 2006 - Feb 2009

  Information Technology Support Technician

  ♦ Teaching A+ and N+♦ Maintain IT and office equipment's♦ Fixing, assembling and upgrading computers♦ Fault finding, repair, installing and configuring hardware and software’s such (windows, MS office and antivirus)♦ Provide network connectivity and technical support and Infrastructure security. ♦ Problem solving and troubleshooting on network connections, Cabling and TCP/IP. ♦ Setup and maintaining network printers

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  State Information Technology Agency

  Jan 2009 - Jan 2013

  Advanced Operational Networks Technician

  • Supporting SANDF applications( mainframe ,Calmis ,lotus notes, RQA, Osis, Ars)• Traveling in the region for onsite support• Installation and upgrading of software• Attending server hardware and software problems• Ensuring Antivirus functionality• DHCP configuration• Ensuring LAN and WAN availability• Creating user home directory and workgroup • Configuring workstations and email setup• Troubleshooting printer problems• Equipment manual audit• Ensuring file server availability• Troubleshooting computers, network connectivity • Checking attix status using attix console to check backup• Logging calls on ARS to 3rd parties• Checking server status using application manager daily• Reporting daily incidents e.g data lines and power• Adding computers to the domain• Setting up permissions for users• Attending to router, hubs, switches problems• Removal of illegal software• Logging calls for equipment that require service• Telephone officer (Managing telephone accounts)• Preparation of training rooms according to client requirement • Preparing SLA stats• Leave, timesheets and standby administration • Attending monthly service delivery meetings with client Show less

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  Department of Environmental Affairs

  Sept 2013 - Jan 2022

  Information Technology Support Specialist

  ♦ Provide professional, courteous and prompt support services♦Ensuring ICT services are supplied to client within the said SLA time and ensuring resource availability♦Support technology systems including mobile, Tablet, wireless, printing, web/intranet, video conferencing and Transversals services. ♦Assisting with the implementation and monitoring of ICT Projects (Ad hoc and Planned) in directorate♦Provide Desktop support ♦Set up, Support E-mails accounts, Persal and Bas. ♦Fault finding, Repair and Installing Hardware. ♦Fixing, Assembling and Upgrading Computers ♦Maintaining Software’s such as Antivirus, Bas, Logis, Persal, Windows And MS Office.♦Problem Solving and Troubleshooting on PC’s Network Connections, Cabling, TCP/IP, Internet and Printing. Show less

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  South Africa Nursing Council (SANC)

  Jan 2022 - now

  Unified Communications Specialist

  • Oversee the information Communication Technology (ICT) Service Management• Manage unified communications infrastructure performance and capacity and implement performance enhancements.• Ensure servers are compliant, secure and meet best performance standards.• Execute functions competently and strictly in accordance with the SANC ICT policies and procedures.• Develop standard operating procedures documentation.• Managing VOIP telephone system.• Managing follow me printing system.• Training of junior staff and engaging in research activities.• Perform ad hoc tasks as delegated by the line manager/supervisor.• Execute ICT task to ensure Business Continuity/ disaster Recovery.• Management of IP address allocations on the network.• Managing the server environment. This includes installation and configuration.. Managing Active Directory, Domains, and all other servers.. Ensure availability of reliable Local Area network (LAN) and administration of Microsoft Exchange, . . Ensure effective ICT security of SANC systems. Ensure IT disaster recovery and backup processes are in place.. Execute functions competently and strictly in accordance with the SANC ICT policies and procedures. Show less