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Andrew Bloom

Andrew Bloom

Followers of Andrew Bloom628 followers
location of Andrew BloomRochester, New York, United States

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  • Timeline

  • About me

    Technical Service Manager - Third-Party Services

  • Education

    • Rochester Institute of Technology

      2008 - 2010
      BS Appplied Art & Sciences

  • Experience

    • Xerox

      Jan 1999 - now

      Technical Service Manager - Third-Party ServicesXeroxRochester, NY2020 - PresentResponsibilities:• Acted as the primary contact for clients, ensuring their satisfaction with third-party services.• Oversaw the maintenance and repair of non-Xerox devices, coordinating with third-party service providers.• Addressed and resolved technical issues or service disruptions promptly.• Tracked and reported on service performance metrics, identifying areas for improvement.• Developed and managed budgets for third-party services, ensuring cost-effective operations. Show less

      • Technical Service Manager - Third-Party Services

        Jan 2020 - now

      • EPS Program Manager

        Feb 2016 - now

      • Technical Services XPS Program Manager

        Oct 2013 - Dec 2024

      • NX Product Focus Manager

        Jan 1999 - Dec 2024

  • Licenses & Certifications

    • Lean Six Sigma BlackBelt

      Xerox
      Apr 2013