Experience

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  Siemens

  Jan 2010 - Jan 2010

  Junior accountant

  Billing and control of incoming accounting documentsPeriodical preparing of reports and financial statementsCommunication with customers, suppliers and headquarterEntering of data into intern systems (SAP)Work for accounting department

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  Tieto

  Jan 2010 - Jan 2013

  Service desk specialist with german language

  User support and analysis of their problemsCommunication within intern IT infrastructure and cooperation with other teamsSolving of user requests (from ticket creation until the solution and closure) Creation of AD and SAP users and their managementCreation of Exchange mailboxes and their managementOperation system, software and VPN connection settingUser remote support over Remote desktop toolDirect support of the customers in English and German language

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  B&a insurance consulting s.r.o.

  Aug 2013 - Apr 2015

  Sap support

  Creation of SAP accountsUser authorization managementBP creation and managementAdding users to Organization unitProcessing issues in ticket system according to SLAAdministrative work within the teamCooperation with mother company in English and German language

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  Tieto

  May 2015 - Dec 2017

  User support and analysis of their problemsCommunication within intern IT infrastructure, cooperation with other teams and customers third partySolving of user requests and incidents (from ticket creation until the solution and closure) Creation of AD and SAP users and their managementCreation of Exchange and Office 365 mailboxes, mailbox managementOperation system, software (work with SCCM tool) and VPN connection settingTroubleshooting Citrix and Bitlocker problemsUser remote support over Remote desktop tool and TeamviewerDirect support of the customers in English and German language Show less

  • Service Manager

    Dec 2016 - Dec 2017

  • Customer Service Specialist

    May 2015 - Nov 2016
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  Tietoevry

  Jan 2018 - now

  Escalation of urgent issuesReview service deliveryParticipating on meetings and communication with customerTaking care of the project and accounting Escalation of urgent issuesMonitoring service qualityProcess improvementsReview service deliveryChange requests and service request coordinationParticipating on meetings and communication with customer and customers third party

  • Customer service manager

    Jan 2021 - now

  • Change manager

    Jan 2018 - now