Experience

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  Avadh infotech pvt ltd

  Jan 2003 - Sept 2004

  Team lead (operational and supervison)
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  Sai computer limited

  Oct 2004 - Mar 2007

  Team lead

  Billing & revenue management and client lisioning

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  Sai computers limited

  Apr 2007 - Nov 2014

  1. Project management.2. Planning of new project3. Application team management.4. Work Execution of new project.5. Handling the complete operational and fieldactivity.6. Training of field and back office manpower.7. Watching the performance report of Backoffice and field manpower daily basis.8. Discussed with concerning department incharge for better quality work.9. Planning for Achieved project dead line.10. Final the Gap between field and back officestaff for preparation of the data.11. Data analysis12. Training of Backend data entry operators andsupervisors.13. Maintain the QA/QC of the data.14. Scheduling of data submission of client.15. Planning for backend GIS team and data entryteam shift management.16. Making the different level analysis report forclient.17. Cost management.18. Liaoning with customers and utility.19. Takes data approval from utility.20. Reporting to our top management.21. Vendor management.22. Payment realization co-ordination with Show less - Meeting with customer.-Coordination and technical issue problemresolve with land base creation vendor25. Approximate 300 resources have beenmanaged i.e. field, back office, applicationteams.- Planning, scheduling, directing andcoordinating the team’s activities to manageand implement project and/or interrelatedprojects from contract/proposal initiation tofinal operational stage and also identifying,tracking, managing, resolving and mitigatingproject issues & risk.Reporting project plans, communicationplans through MS Project plan & MS Officetools Tracking and updating the projectmilestone, progress and deliverables.-. Accomplished, proactive leader withsuccessful experience building and leadinginterrelated teams to achieve projectobjectives in extreme conditions underdifficult situations.- Demonstrated proficiency at coordinating,leading, and delivering complex IT projects ontime and under budget Show less

  • Operations Manager

    Apr 2010 - Nov 2014

  • Asstt Manager (Billing and revenue Management)

    Apr 2007 - Mar 2010
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  Hcl technologies (infrastructure services division)

  Nov 2014 - now

  Manager projects

  Responsible for the complete O&M (Operation and Maintenance for MPCCTNS project across Madhya Pradeshstate with 53 districts including 1121 locations (police stations) and 425 higher offices.2. Responsible for smooth functioning of Application & hardware’s in all locations.3. Managing 57 resources located in the different districts under MP state.4. As an Operation Manager to assign all the task to under 57 resources and ensure to complete within time frame.5. Conduct review meeting with all 57 resources and address their issues and provide the solution.6. Tracking issues, reporting, and managing key metrics via CA software.7. Managing all the hardware inventory at all the 1526 locations of MP. And responsible for maintenanceof 5500 PC’s, 2200 Printers (Laser & MFP), 956 UPS, 956 Genset, 956 Camera, 956 E-pen, 1385 HPE switch& Core router & servers.8. Monitoring the day to day Operations Maintenance activity along with defined SLA as per RFP ask.9. Monitoring to ticket response and resolution of SLA’s as agreed upon with the customer and mitigate the risk ofSLA penalties.10. Smooth Coordination between different tracks team i.e. Helpdesk, Application & field team and DC team.15. Managed Internal Audit of infrastructure track.16. Responsible for Asset & License Management and optimization for the IT business unit.17. Setting up Goals & Objectives for Team and aligning them with Organization goals.18. Managed IT Infrastructure, Network for 24x7 Support with help of Data Center.19. Supervised complete IT Infrastructure including support (1300 Sites and users).20. Validating IT Capex prepare budgeting, costing, vendor management, procurement of hardware/softwarecost negotiation and technical projects presentations to senior management. Show less