Experience

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  General instrument

  Jan 1994 - Sept 1996

  Technical writer

  • Wrote engineering specifications for DigiCipher II (digital satellite) products.• Designed graphical user interface (GUI) screens for interactive television.• Created Word and FrameMaker templates using macros and Visual Basic to help Company employees achieve an integrated office environment. These included style templates and online employee review forms.• Created databases using Microsoft Access. Created a change list database to keep track of all revisions to particular specifications. Also created a database of the Company’s technical articles. Show less

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  Sionex corporation

  Sept 1996 - May 1997

  Technical writer

  • Wrote and coded on-line help to document procedures for using the company’s Windows-based software programs.• Developed company standards for designing and formatting on-line help. • Quality controlled (QC) software programs and edited documentation.

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  Dataquick information systems

  Jun 1997 - Jul 2001

  Senior technical writer

  • Used RoboHELP HTML to design and write context-sensitive Windows and Internet help for using real estate and property data software programs. Saved DataQuick over $15,000 a year in printing costs by converting print-based documentation into electronic formats (Online help and PDF).• Wrote and updated printed manuals and Quick Starts using FrameMaker.• Wrote GUI specifications for products and conducted usability tests.

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  Mainsaver software/ cayenta, inc./titan

  Oct 2001 - Sept 2002

  Senior technical writer

  • Designed and wrote Windows help and 500–page printed user’s guide for company’s Mainsaver asset and maintenance management software system. Prepared context-sensitive help. • Researched and wrote documentation that explains how Mainsaver fulfills compliance requirements with FDA regulations (21 CFR Part 11). The FDA regulations impact drug, biotech and food processing companies who use the Mainsaver software product.

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  First advantage credco

  Sept 2002 - Dec 2008

  Technical writer

  • Designed and wrote interactive and animated tutorials using Adobe Captivate (formerly RoboDemo). Some tutorials used dialogue scripts containing pictures and sound to promote the benefits of new products.• Wrote and coded HTML help and electronic user’s guides for credit reporting, data management products. • Prepared and managed internal documentation for company’s credit report processors, project managers, and technical support representatives. This included developing OnBase training plus creating process flowcharts on account setup and compliance procedures. Used Microsoft Word and Visio to create documentation and flowcharts.• Worked with project managers, developers, QA and IT personnel to integrate the documentation into the company’s software products and stand-up classroom training. Responsible for project plans and status reports for training tasks.• Used RoboHELP to create help and Adobe Acrobat to create PDF files. Show less

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  Hamilton sundstrand

  Jan 2009 - Jun 2009

  Senior technical writer (contract)

  • Member of a technical writing team designed to write and produce enhanced commercial and military (ITAR) airplane test reports for The Boeing Company's 787, Airbus' A400M, and Lockheed Martin's C5 aircraft.• Updated styles, edited, and bulletproofed aircraft test procedures and reports. Also checked grammar, punctuation, and enhanced readability for the test reports.• Worked with system engineers to develop and implement a quality check procedure for each document.• Wrote procedures that were incorporated into a technical writing style guide.• Located errors and corrected improper test dates and document section numbering within a 1500-page document. Ensured that the correct documents appeared in the appendices.• Used advanced features of Microsoft Word to add styles, cross references, non-breaking spaces/hyphens, bookmarks, and appendices.• Updated, edited, and checked qualification test reports for The Boeing Company 787 aircraft’s Fans system. Re-designed the documentation, which saved three days of work each month.• Worked with system engineers to develop and implement a quality check procedure for each document. • Located errors and corrected improper test dates and document section numbering within a 1500-page document. Ensured that the correct documents appeared in the appendices.• Used advanced features of Microsoft Word to add styles, cross references, bookmarks, and appendices. Show less

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  Qualcomm

  Sept 2009 - May 2010

  Senior technical writer

  • Worked with a Qualcomm CDMA technologies (QCT) technical publications team (AHW) designed to edit and format engineering ASIC (application-specific integrated circuit) documents for hardware.• Applied Qualcomm style templates, copyedited, technical edited, and proofread Word 2007, FrameMaker, Excel, and PowerPoint documents.• Assisted engineers in writing/editing customer, supplier, and internal documentation including design reviews, application notes, assembly material sets, and reference schematics.• Used the Agile document management system to track jobs, prepare engineering change orders (ECOs), DCNs, and obtain sign-off approval for documentation releases. Archived master copies of documents. Show less

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  Kratos defense and security solutions

  Jun 2010 - Sept 2010

  Instructional systems designer

  • Developed instructor guides and trainee guides for SPAWAR instructor-led Navy training for the radio communication systems for the Mine Resistant Ambush Protected (MRAP) vehicle.• Designed lesson plans with review questions, developed PowerPoint presentations with animation, and created quick reference guides, job sheets, outline sheets, information sheets, and diagram sheets for the AN/PRC 152 multi-band radio.• Reviewed and copyedited lesson plans of other instructional designers to ensure high quality and consistency among lessons.• Captured screens and photos using the Snagit screen capture software. Show less

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  Cox communications

  Oct 2010 - Jan 2011

  Technical writer

  • Wrote procedural manuals for field technicians on the Harmonic NSG-9000 modulator. Took pictures of the equipment.• Designed and illustrated user guides on converting optical (IP MPEG) formats to RF outputs (channels, frequencies, carriers) and transmitting them to tuners.• Conducted usability tests on the user documentation by having field technicians follow the procedures to install the equipment and configure the device. Revised documentation based on test findings.

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  Kratos defense and security solutions

  Jul 2011 - Aug 2011

  Instructional systems designer

  • Developed instructor and trainee guides for instructor-led Navy training for the SAGA courses that focus on Navy network management and training,.• Developed PowerPoint presentations for instructors, and create student trainee guides containing outline sheets, information sheets, and assignment sheets.• Worked with Navy officers to prepare objectives for cryptography courses.

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  Teachers on reserve

  Sept 2011 - Nov 2011

  Guest teacher

  • Tought classes in various private schools as a Guest (substitute) Teacher. • Guest teacher for both elementary and secondary schools.• Led students through an entire day of instructional activities, plus extra duties such as recess monitor and after school patrol.

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  Nirvanix

  Nov 2011 - Apr 2012

  Senior technical writer

  • Designed and wrote a user’s guide from scratch for a customer-facing Web application that allows users to manage their accounts. Nirvanix™ uses a “Cloud Storage Network™,” which is a fully-managed service comprised of seven clustered storage nodes across the world. The Cloud meets an organization’s requirements for extreme security, reliability, and redundancy levels.• Used XHTML and Cascading Style Sheets (CSS) to rewrite an existing Application Programming Interface (API) documentation. • Updated the API to make it more usable for technical customers.• Edited documentation for IBM technical support (Level 1 and Level 2) personnel on how to use the Nirvanix cloud storage system.• Prepared a company template in MS Word using styles and cross references. Show less

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  Kaiser permanente

  Jun 2012 - Sept 2013

  Instructional designer

  • Designed and wrote participant and facilitator guides for the Medicare Business Engine (MBE) software applications.• Used RoboHELP to create online student instruction for the MBE software application.• Wrote storyboards for online Serchlight instruction on Medicare software designed for account administration representatives (AARs).• Prepared student workbooks to meet the legal requirements of The Centers for Medicare and Medicare Services (CMS) group.• Used Microsoft Word 2010 templates and the SharePoint application to ensure consistent styles and terminology. Added feedback to SharePoint discussion boards and topics to SharePoint libraries over a company intranet portal.• Created instructor-led practice exercises and knowledge-based questions for Kaiser employees being trained on the latest MBE software applications. Developed job aids for employees to use after training. Show less

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  I drive safely

  Sept 2013 - Dec 2013

  Senior instructional designer

  • Developed detailed storyboards and design instructional scenarios for I DRIVE SAFELY’s eLearning 32-hour online defensive driving course to train new Texas teenage drivers. The storyboards include the audio script for narrators, the text that displays on the screen, and specifications for the use of graphics, animation, and video.• Wrote instructional driving objectives and content to be compliant with the rules of state regulators. The teenage driving course is certified by the Texas Education Administration (TEA).• The focus of the Articulate Storyboard authored lessons is on much student interactivity during the course. I use a single-sourcing design approach where the text, graphics, and animation from one lesson can be reused in multiple courses.• Created a 20-question assessment test for each driving course lesson. Show less

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  Strategic data systems

  Dec 2013 - Apr 2015

  Computer systems analyst/ technical writer

  • Supported the U.S. Navy's MEASURE Operational Control Center (MOCC) providing technical analysis and documentation support for creating, updating, and maintaining technical documents related to the MEASURE (Metrology Automated System for Uniform Recall and Reporting) configuration management system.• Created engineering documents that include writing and updating MEASURE applications' (MEASWEB/ MIQ) user guides and technical documentation.• Created standard work packages for Navy Air (NAVAIR) and Metrology Calibration (METCAL).• Developed software test plans and reports.• Prepared procedural and technical flowcharts, plus process engineering and configuration changes, schematics, and functional processes. Show less

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  Systems technology forum, ltd. (stf)

  Apr 2015 - Mar 2018

  Lead technical writer

  • Designed and wrote Space & Naval Warfare Systems Command’s (SPAWAR) first comprehensive documentation for the U.S. Navy’s Integrated Waveform (IW) Software for Network Controller Subsystem. This included Operations, system administrator, and system maintenance manuals including software developer design documents.• Designed and wrote a Concept of Operations (CONOPS) document for the inauguration of a Help Desk for the United States Naval Observatory (USNO) Precise Time and Astronomy (PTA) Network.• Supported SPAWAR Systems Pacific’s Joint UHF MILSATCOM Network Integrated Control System (JMINI CS).• Created monthly tracker for Organizational Process Improvements (OPIs) and “Should Cost” initiatives.• Prepared technical flowcharts and system diagrams using Visio.• Edited management documentation and applied Word formatting styles and templates. Show less

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  Saic

  Mar 2018 - Apr 2021

  Technical writer/communication analyst

  * Designed and wrote technical specifications for National Military Command System (NMCS) project.* Developed System Specifications, System Design Documents, and Software Test Descriptions* Designed and wrote Integration Design Documents and Software Version Descriptions.* Collaborated with Naval Information Warfare Center (NIWC) Pacific Security team and project managers to meet security classification guide compliance requirements for Navy documents prior to final release.* Prepared PDF form field documents for management proposals. Show less

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  Tecsystems, inc. (tucson electric power [tep])

  Nov 2021 - Jul 2022

  Senior technical writer

  • Worked with business areas to create TEP specific procedures for the Energy Imbalance Market (EIM)• Designed operations and readiness training for California Independent System Operator (CAISO) requirements.• Worked with project managers and business analysts to track work progress.• Created a repository of procedures and supplementary documentation.

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  Scientific research corporation

  Aug 2022 - Mar 2024

  Senior technical writer

  • Designed and wrote documentation for Naval Information Warfare Center (NIWC) Pacific’s team to support the PMW 160 Enterprise Piers Connecting Architecture (EPCA) program. • Updated templates to support Navy Information Assurance (IA), In-Service Engineering Agent (ISEA), and technical services personnel.• Used CMPro document management system to version control and archive Enterprise Change Requests (ECRs).