Experience

• 

  Infosys

  Sept 1999 - Aug 2013

  • Leading Infosys business solutions team for Retail Insurance Brokerage group.• Provide thought leadership and new solution ideas to increase client revenue, increase productivity and help expand Infosys footprint.• Responsible for leading Infosys team to provide business solutions, application roadmap, application requirements and testing for entire portfolio. • Application portfolio includes Policy Management System, Pre-placement Submission Management System, Master Data Management System and Multiple Management Dashboards along with host of tools. • Provide domain expertise for pre-sales activities for other P&C Insurance clients.• Lead team of Consultants and Business Analysts. Show less

  • Principal Consultant

    Jul 2012 - Aug 2013

  • Lead Consultant

    Jul 2010 - Jul 2012

  • Project Manager

    Jun 2005 - Jun 2010

  • Technology Lead

    Sept 2003 - Jun 2005

  • Software Engineer

    Jan 2001 - Sept 2003

  • Software Engineer

    Sept 1999 - Jan 2001
• 

  Gallagher re

  Aug 2013 - now

  Director of it operations & service management

  • Manage application support for all Willis Re applications including Catastrophe Analytics Platforms, CRM, Servicing Platforms and other applications.• Lead team of service managers, support analysts and act as primary contact for external vendor providing application support.• Define and optimize service management processes including incident management, problem management and monitoring and reporting.• Manage budget for IT infrastructure spending. Lead cloud adoption effort including building operations team to support it.• Manage process and oversee introduction of new services to be managed by Willis Re.• Oversee major incident response. Show less