Chao-Ching (Clark) Ting

Chao-Ching (Clark) Ting

Followers of Chao-Ching (Clark) Ting166 followers
location of Chao-Ching (Clark) TingQuanzhou, Fujian, China

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  • Timeline

  • About me

    Project Manager Of Footwear Bottom Development at Pou Chen Group (PCAG)

  • Education

    • McMaster University

      2012 - 2016
      Honours Bachelor of Arts (B.A.) Communication and Media Studies

      Activities and Societies: Participating and running McMaster University Student Society since September, 2012. The member of table tennis in McMaster University.

  • Experience

    • Innovative Vision Marketing Inc

      Dec 2016 - Sept 2017

      - Act as a senior point of contact for customer's escalations, and bridge between tier 1 support and other departments. - Providing bilingual helpdesk support to agents when they can’t resolve customer issues. - Analysis and making decisions for refund or replacement of products. - Responsible for training junior technical support agents. - Routinely handle average of 50 incidents (20 % above quota) through telephone calls, chats andemails.- Providing bilingual troubleshooting support (English and Mandarin) for a variety of customerissues including device and application functionality, account issues, refunds, replacements, etc.- Providing outstanding verbal, written and body language to maximum customer satisfaction tomaintain a good relationship with them.

      • Help Desk Specialist

        Jun 2017 - Sept 2017
      • Bilingual Technical Support Agent (English& Taiwanese Mandarin)

        Dec 2016 - Jun 2017
    • Quest Composite Technology Corperation

      Jan 2019 - Apr 2019
      Project Manager

      - Act as the customer representative for the task, and implement customer demand for projects through regular translation and communication with R&D, quality and production teams.- Be a contact point between the customer and R&D, quality and production teams.- Managing the process of projects and make sure all projects are following the timeline; Creating and maintaining timeline on Excel. - Estimate the costs of projects and offer prices to the customer afterward.- Responsible for planning, executing and reviewing of projects. Show less

    • Fulgent Sun Group

      Sept 2019 - Feb 2022

      - Developing footwear products from CAD to Mass Production, which including product's initiating, planning, executing, monitoring and maintaining. - The bridge between client and internal departments; satisfying client's demands by providing high quality samples, accurate schedules, reasonable costing and mass-produced products. - Promoted to senior specialist within 1 year, and became a team lead who led a 4 people group and responsible for 4 brands. - Since beginning, handling with more than 8 brands, 50 styles and 200 colorways, and successfully made at least 60 colorways to the MP. Show less

      • Assistant Manager Of Product Development

        Oct 2021 - Feb 2022
      • Product Development Specialist

        Sept 2019 - Sept 2021
    • Pou Chen Group

      Mar 2022 - May 2024
      Project Manager

      - As T1&T2 partner with adidas, Managing projects of bottom materials/treatments and process optimizations from adidas bottom development center, and responsible for data collection and presentation for inline or mass production purposes.- The bridge between bottom development/chemical clients and internal departments; satisfying client's demands by providing high quality data, accurate schedules, reasonable costing, and mass-produced products.- Handling more than 25 major projects and half of them successfully moved to Inline/MP Show less

  • Licenses & Certifications

    • Certificate of attendance – The Art of Leadership: Mentorship.

      McMaster University
      Sept 2014
    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2021
    • Microsoft Office Specialist Master Certification (MOS)

      Microsoft
      Dec 2021
  • Volunteer Experience

    • Staff of Documents and Photography group

      Issued by Toronto Tzu Chi 2013 Camping on May 2013
      Toronto Tzu Chi 2013 CampingAssociated with Chao-Ching (Clark) Ting
    • General Helper

      Issued by Volunteering for MP candidate Harry Tsai on Feb 2011
      Volunteering for MP candidate Harry TsaiAssociated with Chao-Ching (Clark) Ting