Chao-Ching (Clark) Ting

Experience

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  Innovative Vision Marketing Inc

  Dec 2016 - Sept 2017

  - Act as a senior point of contact for customer's escalations, and bridge between tier 1 support and other departments. - Providing bilingual helpdesk support to agents when they can’t resolve customer issues. - Analysis and making decisions for refund or replacement of products. - Responsible for training junior technical support agents. - Routinely handle average of 50 incidents (20 % above quota) through telephone calls, chats andemails.- Providing bilingual troubleshooting support (English and Mandarin) for a variety of customerissues including device and application functionality, account issues, refunds, replacements, etc.- Providing outstanding verbal, written and body language to maximum customer satisfaction tomaintain a good relationship with them.

  • Help Desk Specialist

    Jun 2017 - Sept 2017

  • Bilingual Technical Support Agent (English& Taiwanese Mandarin)

    Dec 2016 - Jun 2017
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  Quest Composite Technology Corperation

  Jan 2019 - Apr 2019

  Project Manager

  - Act as the customer representative for the task, and implement customer demand for projects through regular translation and communication with R&D, quality and production teams.- Be a contact point between the customer and R&D, quality and production teams.- Managing the process of projects and make sure all projects are following the timeline; Creating and maintaining timeline on Excel. - Estimate the costs of projects and offer prices to the customer afterward.- Responsible for planning, executing and reviewing of projects. Show less

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  Fulgent Sun Group

  Sept 2019 - Feb 2022

  - Developing footwear products from CAD to Mass Production, which including product's initiating, planning, executing, monitoring and maintaining. - The bridge between client and internal departments; satisfying client's demands by providing high quality samples, accurate schedules, reasonable costing and mass-produced products. - Promoted to senior specialist within 1 year, and became a team lead who led a 4 people group and responsible for 4 brands. - Since beginning, handling with more than 8 brands, 50 styles and 200 colorways, and successfully made at least 60 colorways to the MP. Show less

  • Assistant Manager Of Product Development

    Oct 2021 - Feb 2022

  • Product Development Specialist

    Sept 2019 - Sept 2021
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  Pou Chen Group

  Mar 2022 - May 2024

  Project Manager

  - As T1&T2 partner with adidas, Managing projects of bottom materials/treatments and process optimizations from adidas bottom development center, and responsible for data collection and presentation for inline or mass production purposes.- The bridge between bottom development/chemical clients and internal departments; satisfying client's demands by providing high quality data, accurate schedules, reasonable costing, and mass-produced products.- Handling more than 25 major projects and half of them successfully moved to Inline/MP Show less