Rahat Ali Khan

Experience

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  PTCL.Official

  Jan 2011 - Jan 2014

  Technical Support Analyst

  My Responsibilities includes lead rapid response for corporate customers fault rectification related to IT network system. Liaison with different stack holder i.e. PTCL HQ, NMS, ITMS, IPNOC, operation team for fault troubleshooting rectification & commissioning of new circuit. Strategically mange diverse technical complains and queries of corporate clients regarding DSL, BVPN, DXX, NONDXX, PRI, BRI, UAN, VSATS LINKS, and DRS.  Facilitated and keep updated customers via emails/calls up till the resolution of technical complaints and provide prompt effective resolution to meet customer’s expectation Responsible to design create various reports of customers (I.e. RFO outage report, Weakly/Monthly complaint resolution report, Daily Dash Board Report etc. Configurations and Loop testing of faulty circuits through NMS. Monitor Trouble Tickets & support/assist Corporate Customers for fault rectification in timely manner. Media Testing of DXX, Non-DXX through DXX &OFAN NMS. Show less

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  MCB Bank Limited

  Dec 2015 - Jun 2021

  Network Operations Engineer

  • Managing, Administrating and implementing Core network Services for the entire MCB bank. Responsible for providing support to NOC and operation teams for daily issues in network along with working for new projects including new data center build outs, expansion and revamping of existing network infrastructure catering critical banking and other applications.• Monitoring, maintenance and administration of Entire MCB Core and branch Network.• Coordination with Vendors (ISPs) for Routing related issues on WAN.• Hands on experience with various Cisco and Juniper devices.• Monitoring check connectivity of Fundamo, Member Banks, 1-Link Status, Critical Sites, Core Links and Last Mile on daily basis.• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.• Design, implement and maintain country wide Network monitoring Platform ‘Solar Winds NPM’.• Monitoring and troubleshooting the problems in network which included ATM, Branch Banking application, Virtual Banking, Mobile Banking.• Manage Open Ticket Resource System on daily basis.• Provide network support for LAN and to remote branches over the phone.• Ensure to provide integrity, high availability order maximum performance of network infrastructure.• Network fault investigations in local and wide area environments, using information from multiple sources. See less Show less

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  BankIslami Pakistan Limited

  Jun 2021 - Apr 2022

  Network Engineer

  • Establishing networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.• Maximizing network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.• Securing network system by establishing and enforcing policies; defining and monitoring access.• Accomplishing information systems and organization mission by completing related results as needed.• Reporting network operational status by gathering, prioritizing information; managing projects.• Installing new hardware (Cisco Routers, Switches, firewalls, Wifi routers etc.)• Technical support for people using the network.• Project management for upcoming branches.• Training staff on new systems.• Day to day admin and monitoring of network use, maintaining daily downtime sheet for branches.• Planning future improvements, suggesting IT solutions to business problems.• Making sure all IT meets industry standards.• Supervising help-desk staff and resident engineers.• Coordinate with Vendors (ISP) of different media (i-e Fiber, DXX, Radio and VSAT).Achievements:• Hardening of all network devices.• Replacement of Core Switch• Harnessing of Datacentre • Deployment of firewalls on different segments.• Implement access-list to filter out VOIP traffic from unguided media. Show less

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  Faysal Bank Limited

  Apr 2022 - Jun 2024

  Core Network Engineer

  - Managing Cisco ISE (security product) for TACACS & RADIUS for AAA services,- Manage Remote VPN for bank (technology i.e anyconnect/legacy) . which helps most of the employees of bank to manage work from home- Cisco ISE integration with multi-vendor Router/Switches/Firewalls i.e (Cisco, Juniper, HP-MSR930 MSR954, FortiGate and ASA).- Managing different firewalls of each segment in the banking environment (Internet, Datacenter, Extranet) respectively.- Management of Proxy firewall for policing and monitoring user traffic and restricting the web traffic as per bank policies- Restricting access of devices/segment pertain to Datacenter with firewall and managing business partners site-to-site IPSEC VPN- Managing Branch network of 725+ branches with HUB and Spoke design with the help of IPSEC over OSPF on MPLS link- WAN/LAN Administration take ownership and resolve issues of head office and branches along with vendor coordination for link-outageor new deployment in all regions (north, south and central).- Monitoring of network devices using SolarWinds with additional tools of NCM (for single script configuration deployment in multiplenetwork devices at once), NPM Show less

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  Pakistan Single Window (PSW)

  Jul 2024 - now

  Network Engineer