Adriana Patrick

Experience

• 

  Abeka

  Jun 2016 - May 2020

  Work-Study: Customer Service Representative

  - Communicated with customers through phone, email, and online chat, often working with two customers through chat while simultaneously assisting a customer via phone- Assisted customers with account financials and partnered with supervisors to deliver solutionsI fluctuated between this job and another on campus. I worked here from June 2016-January 2017, Summer 2017, January 2018, Summer 2018, and March 2020-May 2020.By my second summer at Abeka, I became a supervisor assistant. This meant that in addition to my regular duties of answering phones, chats, and emails, during our busy summer months I would walk around the room and assist my fellow agents to relieve some of the pressure on the supervisor. I was also responsible for training several agents. Show less

• 

  Student Life Resource Office (Pensacola Christian College Student Work Program)

  Feb 2018 - Mar 2020

  Secretary

  - Responsible for campus-wide attendance to required events.- Added disciplinary records to student files.- Completed various filing and organizational tasks as required.Worked here during each semester from Spring 2018-Spring 2020. This job required discretion, trust, and personal accountability as I had access to confidential student records

• 

  Quality Aluminum Boat Lifts

  Feb 2019 - Apr 2021

  Computer Aided Design Drafter

  - Drafted full-scale 3D models of boat lifts in SolidWorks using 2D drawings and manufactured parts- Created instructional assembly videos using SolidWorks animations- Wrote instruction manuals for boat lift installation that included diagrams and images created using SolidWorks and SolidWorks Composer- Redesigned the website containing the installation instructions to improve user interfaceI began this job as a part-time internship while also working on campus part-time during my Junior year. After graduation, it developed into a part-time position. Because this is a small company, I frequently assisted in other areas such as customer service and account financials. Show less

• 

  Meraki Solar

  Apr 2021 - Jul 2024

  - Led team of 6 designers and 2 processors, ensuring KPIs and SLAs were met. Assisted with interconnection selections to meet the latest NEC and AHJ standards.- Managed project and revision pipeline for operations within the state of Florida.- Reduced revision timeline from 10 days to 4 days within 3 months by streamlining processes.- Generated weekly reports by using Excel to transform data exported from Salesforce. Used data to identify revision trends and maintain design standards, AutoCAD templates, and AHJ database.- Coordinated with construction managers to resolve installation issues as they arose, and determined when plans updates would be required.- Worked with reviewers from AHJs in Florida, Colorado, Texas, and New Mexico to resolve permit rejections. - Updated plans in AutoCAD as needed.- Completed required training to allow company to become a certified Tesla Powerwall3 Installer.- Designed jobs with equipment including SolarEdge string inverters, Enphase IQ Microinverters, and Tesla Powerwall3 batteries. Able to pull pertinent information from manufacturer datasheets into design. Show less

  • CAD Specialist

    Apr 2023 - Jul 2024

  • Computer Aided Design Technician

    Apr 2021 - Apr 2023
• 

  Freedom Forever

  Jul 2024 - now

  Quality Engineer

  - Maintain the onboarding and training for a new finance partner, GoodLeap. Developed SOPs and video training courses and delivered training on finance process and Aurora integration to design and operation teams.- Extract data using PowerBI and SQL to formulate weekly reports on designer KPI's. Daily monitor design rejections to provide actionable insights to the finance partner.- Collaborate with designers and managers to resolve specific issues to ensure consistent design quality.- Partner with operational team leads to identify and correct gaps in process to drive quality improvement. Show less