Jacqueline Perez

Experience

• 

  Delta Air Lines

  Apr 2007 - Sept 2022

  Responsible for implementing, conduct and manage projects that are related to training and development for the Parts Provisioning -Service Recovery team. Developed an effective training programs that increase process knowledge, improve quality and improve productivity.Additional responsibilities include creating training initiatives that will motivate the team.Participation in meetings to recommend continuous improvements, plan team activities, and review teams quality audits to identify opportunity for improvement. Overall responsibility is to facilitate, implement, evaluate and record training activities and program effectiveness. Develop and implement training and development plans to assist in achieving divisional goals, including new hire orientations, team development and manager training. Analyze and assess project status, achievement of goals and revise if needed. Show less Responsible for operational leadership and supervision, problem-solving and decision-making support, customer support, and communications to ensure the tactical and strategic execution of Material Support initiatives and objectives. This includes responsibility for ensuring the execution of 24X7 parts support to Hangar Maintenance operations and contract operations. Assist in the development and execution of departmental business plans, strategies and initiatives, operating and capital plans, facility and equipment plans and personnel administration. Ensure compliance with all Delta, FAA, ATA, IOTA, OSHA, regulations. Practice safety conscious behaviors. Show less Responsibilities include maintaining optimal quantities of parts, units, and supplies to support assigned maintenance shops and/or aircraft or general supplies systems. Ethically maintain the minimum inventory necessary to meet Materiel Management's service objectives to Maintenance. Objectives include job stops, maintenance carry-overs, delays/cancellations, and back orders. The position is generally assigned those systems containing the highest level of scope and responsibility within Materiel Management. All provisioning activities will be based on economic formulas and established procedures. Assist in training of new analysts and assist current analysts. Maintains a proper working environment and handles special projects, as assigned. Supervisory duties as required and directed by the manager. Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and well being. Show less Provide front line supervision, operational leadership, training, and decision making for the tactical and strategic execution of the day-to-day (24 x 7) parts support to ATL, hangar maintenance and out-of-town contract work. Assists in the development and execution of departmental business plans, strategies and initiatives, operating and capital plans, facility and equipment plans, and personnel administration. Requires extensive knowledge of all phases of the maintenance operations, as well as material routing, storage, procurement, inventory control, and accounting procedures. Show less Provide material oversight and support for aircraft undergoing modification and maintenance at various sites around the world.Assist in troubleshooting EO’s, EA’s, Service Bulletins and ERA’s and ensuring material and tooling are on site to complete modifications.Propose and implements process improvements to help lower material costs for aircraft maintenance visits, improve the processing time of incoming and outgoing material, and worked with vendors to shorten TAT for return to aircraft parts. Ensures aircraft are returned to service compliant to Delta’s material procedures and regulations. Maintains inventory accuracy at various MRO stations and provides direction and assistance to the vendor’s on site material personnel to support the maintenance operation. In constant contact with repair vendors and surplus sales vendors to discuss current aircraft requirements and plan for future requirements. Active participant in daily production meetings, actively identifying material issues and proposing solutions to help remedy them. Show less

  • Manager - Inventory and Process Control Oversight

    Aug 2021 - Sept 2022

  • Logistics Manager

    Oct 2019 - Aug 2021

  • Lead Program Manager

    May 2017 - Oct 2019

  • Team Lead

    Sept 2016 - May 2017

  • Sr. Inventory Analyst

    Jul 2015 - Sept 2016

  • Shift Supervisor - Material Management

    Jun 2014 - Jul 2015

  • Material Program Manager

    Apr 2007 - Jun 2014
• 

  Delta TechOps

  May 2022 - now

  Manager - Line Logistics Field Support

  Serves as a focal for the Line Logistics organization providing strategic and tactical plans supporting the Line Maintenance operation. Drives employee engagement , manages organizational change , creates and fosters a culture of accountability and provides oversight of processes and goals that support the line maintenance operations globally.