Charles Steffens

Experience

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  Tijuana Flats Tex-Mex

  May 2009 - Jun 2010

  Line Cook
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  Publix Super Markets

  Jun 2011 - Mar 2018

  Full time grocery clerk

  Prepared or closed 10+ cash registers daily andmaintained a balanced safe with logs.Anticipated and resolved customer inquiries andcomplaints quickly.Readied items for sales floor stocking by affixing tagsand providing correct item counts.Supported promotional plans by updating signagewith price changes and constructing displays.Processed daily and weekly DSD invoices fromvendors.Provided fast, friendly, and accurate customerservice to create a positive shopping experience. Show less

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  GO Pull-It

  Mar 2018 - Oct 2020

  Customer Service Supervisor

  Evaluated interactions between customer servicerepresentatives and customers to assess personnelperformance and overall customer satisfaction.Established and updated work schedules to accountfor changing staff roles and expected workload.Researched and corrected overarching andimmediate customer concerns to promote companyloyalty.Conducted training and mentored team members topromote productivity, accuracy and commitment tofriendly service.Helped employees with day-to-day work andcomplex problems by applying motivational andanalytical strategies. Show less

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  Aerotek

  Jan 2021 - Jul 2023

  Managing a team of 8-10 associates who handle multiple clients with awide array of payroll collection processes, including W2, Independentcontractors (1099s), Subvendor contractors, Government contractorsand European contractors. Utilizing time card collection software:Aerotek Time & Expense, Kronos, Beeline, Magnit, Fieldglass and emailtimecards from clients where all hours are processed into OasisPeoplesoft.Develop and support my associates to become leaders and criticalthinkers outside of their associate scope. Assign hat topic owners tomy associates to control a specific audit where they will show fullownership and work to proactively clear our team from the audit.Generate weekly reports and build effective trackers utilizing ExcelV-lookups and pivot tables for multiple offices across various audits.Monitor payroll trends and audits within my team and departmentweekly. Work with peers and leaders to develop and improveprocesses accordingly that drive results for my team, the Jacksonvillecorporate center and our sister corporate center in Tempe, AZ.Building relationships with Field partners, Onboading, Back Office,Front Office, Payroll, Cases and Accounts Payable to establishresources that can be utilized by my team and/or department. Identifyinter-department gaps and organize meetings for my team along with adepartment partner to educate and provide resources needed to besuccessful. Show less Taking on and managing multiple high-risk client account payrolls and turning them into secure accounts by providing customer service and administering improved processes.Tracking and ensuring all payments submitted by contractors are processed.Maintaining expense and payroll data, which includes handling sensitive information such as SSN's, banking information, and personal addresses.Subject matter expert and lead trainer on topics that include inputting expenses, submitting TimeCentral comments, and recouping negative hours. Show less

  • Time and Expense Supervisor

    Nov 2022 - Jul 2023

  • Time and Expense Associate

    Jan 2021 - Nov 2022
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  Fidelity Investments

  Jan 2024 - now

  Customer Relationship Advocate