Sazal Alam

Experience

• 

  La Trobe University

  Jan 2015 - Jun 2015

  Orientation Buddy

  As an orientation buddy at La Trobe University, I supported the student services team in:- Registering new students and helping them with their enrolment process.- Organising tours for new students and introducing them to the campus facilities and resources.- Assisting on academic intakes and providing information on courses, majors, and electives.- Providing counselling and peer support to new students and addressing their concerns and queries.

• 

  Nokia

  Jun 2016 - Sept 2016

  Accounts Payable Intern

  As an accounts payable intern at Nokia, I supported the finance team in:- Managing the payable and employee expense systems.- Preparing and submitting various forms and reports to the bureau of statistics.- Performing general ledger reconciliation.- Handling inter-company billing and inter-unit collections.- Managing ESS statements and corporate credit cards.

• 

  The Little Paris

  Jun 2017 - Apr 2019

  Administration Officer

  As an Administration Office at Little Paris, my job responsibilities were: - Manage the employee expense system and ensure compliance with policies and procedures.- Provide excellent client service and respond to inquiries and requests in a timely and professional manner.- Implement online marketing strategies and campaigns to increase brand awareness and generate leads.- Prepare ad-hoc reports and reconciliations for various business functions and stakeholders.

• 

  Orbitax

  Jan 2021 - now

  As a Product Development Manager at Orbitax, I collaborate with the product team to integrate Artificial Intelligence (AI) into our tax technology platform, optimizing processes and delivering innovative solutions. My responsibilities include:- Integrating AI technologies across the platform to enhance product features, automate repetitive tasks, and improve overall efficiency.- Evaluating new features and determining opportunities for AI optimization to streamline workflows and improve user experience.- Collaborating with development, QA, and product teams to prioritize tasks, manage the product roadmap, and drive successful feature releases using Jira.- Managing the entire product lifecycle, from ideation through development to market launch, ensuring that products meet business goals and customer needs.- Driving work process automation to simplify and accelerate tax-related tasks for our users, improving productivity and accuracy.- Working closely with cross-functional teams to ensure seamless collaboration and alignment with the company's strategic vision.- Communicating progress with stakeholders and providing updates on the integration of AI and feature development. Show less As a Business Implementation and Research Analyst, I help develop tools that automate complex workflows and lead the department on products such as Global Minimum Tax technology solution. My responsibilities include:- Conducting product research and implementation in alignment with the company’s vision and goals.- Ensuring user journey quality assurance.- Creating product help guides and tutorial videos to enhance user experience and satisfaction.- Developing product marketing videos and content to increase brand awareness and engagement.- Collaborating with the development team on product development and new feature implementation.- Recruiting and training new recruits for my departments by following the company’s policies and procedures.- Manage and follow up with developers on the progress of projects using Jira board and communicate with stakeholders. Show less As a Business Implementation and Research Associate at Orbitax, my responsibilities were to:- Deliver high-quality customer service by promptly resolving client support tickets and ensuring customer satisfaction- Update and maintain the website content using SEO best practices to optimize web traffic and engagement.- Collaborate with developers to implement new features and functionalities for web applications using agile methodologies and user feedback- Perform software quality assurance tests using Jira to ensure the reliability and performance of the web applications and identify and report bugs and issues.- Research tax laws and BEPS forms to keep software up to date. Show less

  • Product Development Manager

    Jan 2025 - now

  • Business Implementation and Research Analyst

    Jul 2022 - Jan 2025

  • Business Implementation and Research Associate

    Jan 2021 - Jun 2022