Micah O'Brien, RTE ,CSM, SSM, SA, ICP-ATF-ACC, ICP-ENT

Experience

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  IKEA

  Feb 2000 - Jul 2007

  Customer Service Specialist
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  Ad-West Realty Services

  Jul 2007 - Sept 2017

  Project Manager

  • Northwest territory manager of apartment units spanning across 5 states• Ran daily stand ups with management teams, participated in management team retrospectives• Performed all supervisory functions, including hiring, appraising the performance of staff, filtering complaints, and evictions, exhibiting high emotional and social IQ, and conflict-management acumen• Remotely project-managed all building improvements, repairs and apartment turnovers by coordinating with local property managers and project crews• Instructed Annual Conference training workshops for unit managers to improve company alignment• Interviewed and approved contractors and vendors for hire, resulting in a honed propensity to assess and foster good team chemistry and collaboration Show less

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  Reliant Rehabilitation

  Sept 2017 - Mar 2022

  Physical Therapist

  • Coordinated daily stand up with all therapy team members. • Facilitate team retrospectives with multiple therapy services to improve team productivity and process• Provide servant leadership to program director to improve overall quality of therapy practices.• Known reputation for treating all customers and team members with kindness and compassion and respect• Excellent inter-personal and conflict-management skills within team and customers• Maintain diligent and efficient daily documentation on customer progress and reporting Show less

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  Agile's Edge

  Sept 2021 - Jun 2022

  Scrum Master

  • Supporting teams in sprint planning, DSU, sprint review, retrospectives in setting up virtual meetings • Coaching teams in agile methodologies and performing scrum ceremonies • Initiated JIRA software to visualize work in progress and lead the team to the definition of done, removing impediments and obstacles. • Coordinated with Product Owner in completing backlog and refinement to improve flow from the top down to team level.

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  Jewelers Mutual Group

  Mar 2022 - Aug 2022

  Scrum Master
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  Freeport-McMoRan

  Aug 2022 - now

  • Agile Coach

    Mar 2023 - now

  • Scrum Master

    Aug 2022 - Mar 2023