Micah O'Brien, RTE ,CSM, SSM, SA, ICP-ATF-ACC, ICP-ENT

Micah O'Brien, RTE ,CSM, SSM, SA, ICP-ATF-ACC, ICP-ENT

Customer Service Specialist

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location of Micah O'Brien, RTE ,CSM, SSM, SA, ICP-ATF-ACC, ICP-ENTDallas-Fort Worth Metroplex

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  • Timeline

  • About me

    Agile Coach

  • Education

    • Green River College

      2010 - 2011
      Associate of Arts - AA
    • Whatcom College

      2012 - 2014
      Professional Technical Degree Physical Therapy/Therapist
  • Experience

    • IKEA

      Feb 2000 - Jul 2007
      Customer Service Specialist
    • Ad-West Realty Services

      Jul 2007 - Sept 2017
      Project Manager

      • Northwest territory manager of apartment units spanning across 5 states• Ran daily stand ups with management teams, participated in management team retrospectives• Performed all supervisory functions, including hiring, appraising the performance of staff, filtering complaints, and evictions, exhibiting high emotional and social IQ, and conflict-management acumen• Remotely project-managed all building improvements, repairs and apartment turnovers by coordinating with local property managers and project crews• Instructed Annual Conference training workshops for unit managers to improve company alignment• Interviewed and approved contractors and vendors for hire, resulting in a honed propensity to assess and foster good team chemistry and collaboration Show less

    • Reliant Rehabilitation

      Sept 2017 - Mar 2022
      Physical Therapist

      • Coordinated daily stand up with all therapy team members. • Facilitate team retrospectives with multiple therapy services to improve team productivity and process• Provide servant leadership to program director to improve overall quality of therapy practices.• Known reputation for treating all customers and team members with kindness and compassion and respect• Excellent inter-personal and conflict-management skills within team and customers• Maintain diligent and efficient daily documentation on customer progress and reporting Show less

    • Agile's Edge

      Sept 2021 - Jun 2022
      Scrum Master

      • Supporting teams in sprint planning, DSU, sprint review, retrospectives in setting up virtual meetings • Coaching teams in agile methodologies and performing scrum ceremonies • Initiated JIRA software to visualize work in progress and lead the team to the definition of done, removing impediments and obstacles. • Coordinated with Product Owner in completing backlog and refinement to improve flow from the top down to team level.

    • Jewelers Mutual Group

      Mar 2022 - Aug 2022
      Scrum Master
    • Freeport-McMoRan

      Aug 2022 - now
      • Agile Coach

        Mar 2023 - now
      • Scrum Master

        Aug 2022 - Mar 2023
  • Licenses & Certifications