
Oswald Dias
Retail Operation Manager

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About me
Deputy General Manager Operation - Customer Care Associate & Unit Head at Shoppers Stop
Education

St Joseph's High School ( Juhu) Mumbai
1980 - 1992L.S Raheja College Of Arts & Commerce Secondary School certification
University of Mumbai
1993 - 1998Graduate IIActivities and Societies: Histrory & Sociology British Council - City & Guilds ( Diploma in Retail)
Experience

Shoppers Stop Limited
Jul 1998 - Dec 2007Retail Operation ManagerCustomer Service standardsTop line salesStandard operating proceduresTraining & developmentManaging store P&LInventory controllShrinkage controll

Aditya Birla Group
Jan 2007 - nowCategory Manager - Manage Frozen category business Annual Turn over of 34 cr FY 13-14.Responsible for Top Line salesResponsible for bottom line MarginSign Off Terms of Trade Sign Off Terms of trade with Business Partners (Vendors)
Deputy Manager
Jul 2011 - nowDeputy Manager
Jan 2007 - Dec 2013

Aditya Birla Retail Limited
Dec 2007 - Jun 2011Finance - Category CommercialResponsible for Recieveable as per TOT (Terms of trade)Alignment of Process to ensure every Rupee is recieved from business partners adding up to bottom line salesRespeosible for publishing mragins

Shoppers Stop Limited
Jan 2014 - nowDeputy General Manager OperationsMaximise on your strength & make weakness irrelevant1) Responsible for Top-line & Bottom line Business2) EBDITA3) Customer Service4) Talent retention , lower attrition rate5) Create sense of Ownership amongst every employee 6) Increase share of Exclusive Private label.7) Adherence to Standard Operating Procedures
Licenses & Certifications

British Council Affiliated- Certification in Retailing Principles
City & Guilds
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