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Oswald Dias

Retail Operation Manager

87 followers

Mumbai, Maharashtra, India

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Timeline
About me
Deputy General Manager Operation - Customer Care Associate & Unit Head at Shoppers Stop
Education
- St Joseph's High School ( Juhu) Mumbai
  1980 - 1992
  L.S Raheja College Of Arts & Commerce Secondary School certification
- University of Mumbai
  1993 - 1998
  Graduate II
  Activities and Societies: Histrory & Sociology British Council - City & Guilds ( Diploma in Retail)
Experience
- Shoppers Stop Limited
  Jul 1998 - Dec 2007
  Retail Operation Manager
  Customer Service standardsTop line salesStandard operating proceduresTraining & developmentManaging store P&LInventory controllShrinkage controll
- Aditya Birla Group
  Jan 2007 - now
  Category Manager - Manage Frozen category business Annual Turn over of 34 cr FY 13-14.Responsible for Top Line salesResponsible for bottom line MarginSign Off Terms of Trade Sign Off Terms of trade with Business Partners (Vendors)
  - Deputy Manager
    Jul 2011 - now
  - Deputy Manager
    Jan 2007 - Dec 2013
- Aditya Birla Retail Limited
  Dec 2007 - Jun 2011
  Finance - Category Commercial
  Responsible for Recieveable as per TOT (Terms of trade)Alignment of Process to ensure every Rupee is recieved from business partners adding up to bottom line salesRespeosible for publishing mragins
- Shoppers Stop Limited
  Jan 2014 - now
  Deputy General Manager Operations
  Maximise on your strength & make weakness irrelevant1) Responsible for Top-line & Bottom line Business2) EBDITA3) Customer Service4) Talent retention , lower attrition rate5) Create sense of Ownership amongst every employee 6) Increase share of Exclusive Private label.7) Adherence to Standard Operating Procedures
Licenses & Certifications
- British Council Affiliated- Certification in Retailing Principles
  City & Guilds

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