Nicole Phillips

Experience

• 

  Old Navy

  Apr 2011 - Aug 2014

  Sales Associate/ Cashier

  My responsibilities included primarily working on the cash registers as a key handler, and opening and closing the store. I also was responsible for folding clothes on the sales-floor, keeping the store looking tidy and presentable, and interacting with customers.

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  Thompson Rivers University

  Sept 2013 - May 2014

  Work Study Student

  As a Work Study Student, I worked in the Student Recruitment Centre. I was responsible for tasks such as corresponding with potential students and high school counsellors via telephone, e-mail and mail. I also was responsible for various office duties including printing, photocopying, filing and working with excel.

• 

  Campus Living Centres

  Mar 2014 - Apr 2016

  Resident Advisor

  As an Resident Advisor, I am directly involved in student support and community building. My main responsibilities include providing support for the students, as well as encouragement and leadership to my community. I am also responsible for helping to create a safe and positive living and academic environment within the residence building.

• 

  Thompson Rivers University

  Sept 2015 - May 2017

  Social Media Manager - Wolfpack Athletics

  Running and coordinating the social media accounts of the Thompson Rivers University Wolfpack Athletics teams. Working to create engagement and growth across multiple accounts and media platforms.

• 

  Statistics Canada | Statistique Canada

  Apr 2016 - Aug 2016

  Census Enurmerator

  Assisted with the data collection for the 2016 Canada wide Census. I was in charge of door to door and over the phone data collection for the Tri-Cities region in the lower mainland.

• 

  Progressive Housing Society

  Apr 2017 - May 2021

  Working with clients to help them maintain a safe and healthy living environment. Supporting these individuals to work on their personal goals surrounding areas such as mental health and addictions, finances and connecting with community supports. Working with the homeless population and people at risk of facing homelessness in Burnaby and helping them find affordable housing. Once housed, I am able to provide support and resources in order to help clients succeed.

  • Housing Support Worker

    May 2018 - May 2021

  • Homeless Outreach Worker

    Apr 2017 - May 2018
• 

  BC Public Service

  May 2021 - Sept 2023

  Shift supervisor at the Complex Care Unit within the Ministry of Children and Family Development. Supervising a team of Child Case Workers to provide support and direction in a high stress environment. Working under the Children and Youth with Complex Care Needs program to provide care and support for children and youth in government care. Following written and individualized Positive Behaviour Support Plans and Safety Plans in attempt to work towards behavioural stabilization.

  • Child Case Worker Supervisor

    Aug 2022 - Sept 2023

  • Child Case Worker

    May 2021 - Aug 2022
• 

  O2 arena

  Oct 2023 - now

  Suite Host - Guest Experience

  Working within the Premium Guest Operations team at the O2 arena to provide an outstanding guest experience for premium suite clients.