Hannah Phillips

Experience

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  Employment Agencies

  Jan 1999 - Jan 2003

  Customer Service Administrator

  - Temporary worker for employment agencies in Manchester, England, in a numberof customer service and administration based roles. I used this time to get as much workexperience as possible within as many different professional environments as possible.- Companies worked for included Lloyds TSB Bank, Friends Provident, Co-operative Insurance,and The Private Clinic.- Learnt to work in an eclectic mix of office environments, and was able to adjust to rapidlychanging tasks and demands.- Developed core office based skills which I have positively built on during my career. Show less

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  SINGLETON CLAMP & PARTNERS LIMITED

  Nov 2003 - Sept 2006

  Reception Administrator

  - Receptionist Duties – answering incoming calls, meet and greet visitors to the office.- Copy typing engineer reports ready for presentation for the Managing Directors.- Administrative support to company Directors and two Engineering Teams.- Responsible for keep accounts administration up to date on both paper and database –supporting credit control.- Data entry – engineer timesheets, client recharges.

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  Go Native

  Sept 2006 - Oct 2013

  Senior Account Manager

  - Responsible for the management of corporate housing accounts for global clients.- Full day to day management of leased property portfolio & serviced apartment management.- Identifying commercial opportunities and acting as an advisor, advocate and ambassador within the client base to develop the business. Ensuring client retention, protection and revenue growth.- Managing escalations ie. Negative responses from clients regarding services provided by other teams within the company.- Internally work with the Procurement/ Operations/ Reservations teams to ensure the client’s needs and wants are fully understood and fulfilled.- Act as an advocate for each client within Go Native and drive the delivery areas within Go Native to meet clients current and future requirements. - Successful management of corporate housing accounts for global clients. - Identifying clients needs to ensure that the best and most cost effective accommodation solutions are offered whilst ensuring the growth of the client base and maximising revenue potential for the business. - Management of day to day client relationships. - Management of overall accounts and overseeing of other departments within the business to ensure client satisfaction.- Managed escalated issues as required to achieve satisfactory outcomes- Production of full accommodation costing breakdowns for both leased and serviced apartments. - Invoice management for any serviced apartment bookings made via 3rd parties- Property portfolio & data integrity management. - Production of monthly and annual client reporting packages and other ad hoc reporting upon request- Serviced Apartment bookings – liaising with 3rd party serviced apartment providers – strategic sourcing.- Providing Destination Services support when necessary - co-ordinating school services, spousal support, home search & settling in assistance. Show less

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  RCG Corporation (now known as Accent Group Limited)

  Nov 2013 - May 2014

  Customer Service Representative

  - Temporary contract role for one of the leading shoe wholesalers in Australia.- Handled the daily processing of customer orders and stock.- Liaised directly with office based staff and clients to ensure the smooth and efficientcompletion of transactions.- Took responsibility for the management of email customer support, ensuring complaints andquestions were responded to promptly and correctly.

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  The Shepherd Centre

  Aug 2014 - Dec 2019

  - Responsible for generating income through Events and Community Fundraising activities. Organise promotional as well as awareness events for The Shepherd Centre.- Implement the plan for Events and Community Fundraising to achieve fundraising targets.- Deliver planned community fundraising activities, including Loud Shirt Day and City2Surf, from initial planning through to development of supporter communications, social media content, and post-event reporting.- End to end management and delivery of key events for both The Shepherd Centre and First Voice, including Power of Speech, Graduation events and exhibitions. - Management of the rolling calendar of TSC events, ensuring the appropriate internal andexternal stakeholders are kept informed as required.- Proposals and applications for new events or community fundraising activities and initiatives to increase fundraising revenue for The Shepherd Centre.- Plan, forecast and manage Events & Community Fundraising budgets.- Provision of support to other areas of the Fundraising Team when required- Management of relationships and partnerships with external parties, including Cochlear Limited, First Voice, Government offices, Shepherd Centre stakeholders, fundraising platforms, suppliers and community fundraising groups. Show less - Assisted the the Donor Services Team to provide a high level of customer service to donors and stakeholders of The Shepherd Centre.- Dealt directly with donors and took ownership of inquiries, proactively following through to resolution in a timely manner.- Obtained and evaluated all relevant information to handle inquiries and complaints and where appropriate directed complaints, requests and unresolved issues to the designated resource, person or department.- Developed and sent donor engagement materials, including emails, letters and leaflets.- Recorded details of customers comments, enquiries, complaints, and actions taken in the database, including management of enquiries email inbox.- Assisted in the maintenance and development of standards, procedures and policies regarding donor services.- Provided assistance to Gifts in Wills program by organising donor engagement events, handling enquiries and sending out promotional materials.- Worked closely with other areas of the fundraising team Show less

  • Sponsorships and Events Manager

    Jun 2018 - Dec 2019

  • Events and Community Fundraising Coordinator

    Apr 2015 - Jun 2018

  • Donor Services Officer

    Aug 2014 - Apr 2015
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  Beyond Bea Charity

  Feb 2022 - Dec 2023

  Fundraising Manager

  Fundraising Manager for the incredible Beyond Bea Charity. Working across the full spectrum of fundraising duties. Researching and identifying potential new funders and building strong relationships with our donors.

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  Drawing Board Productions Community Interest Company

  Oct 2022 - now

  Funding Manager

  Drawing Board Productions Community Interest Company work to support local communities (including my own) through the delivery of community projects and events and by publishing free, not for profit, hyperlocal community newspapers across the whole of Stockport that provide a printed platform for all sectors of a local community to share their news and information. The newspapers and community projects facilitate the work of local organisations, support local businesses and ensure residents are kept informed and connected to all that is happening in their local and surrounding areas, helping to tackle social isolation and digital exclusion.In my role as Funding Manager, I work to identify and research funding sources to support existing and planned activities and lead in the development, writing and submission of grant applications to funders. Show less

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  CMV Action

  Dec 2023 - now

  Community Fundraiser and Social Media Officer

  Passionate about making a positive impact, I drive community engagement and fundraising initiatives. I manage social media platforms, crafting and creating content to amplify awareness of Cytomegalovirus and foster connections.