Raphael Katumo

Experience

• 

  Kenya Power

  May 2016 - Aug 2016

  IT attachee

  Utilizing ICS system for customer bill calculations.Serving as a data analyst and revenue collection clerk.Resolving IT-related issues, including networks, data sorting, customer services, and database management.

• 

  IEBC

  Jun 2017 - Oct 2017

  ICT Clerk

  Provide ICT support to Voter Registration Assistants.Fix technical faults and fulfill service requests for effective user operations.Prepare, configure, and test Verification/inspection kits for general election readiness, and handle installation, configuration, and re-imaging for replacements. Perform data backup and restoration on KIMS Kits.

• 

  Studybay

  Oct 2017 - now

  Online Tutor

  Answering student questions related to the course contentGrading student assignments and testsAssessing student progress

• 

  CHOICE SHIPPING AND LOGISTICS PRIVATE LIMITED

  Aug 2018 - Dec 2018

  Salesperson
• 

  Kenya Power

  Jan 2019 - May 2019

  System Administrator Intern

  Installation and configuration of software, hardware, and networks.Monitoring system performance, troubleshooting issues, and ensuring IT infrastructure security and efficiency.Providing technical support, managing client-based computer operating systems, and handling backups, help desk requests, and system upgrades.

• 

  Watu Credit

  Jun 2019 - now

  - Maintaining proper records of dealership sales and payments by adding sales, repairs, and recording payments made to dealerships.- Preparing dealership payments on a daily basis - Undertaking reconciliation of dealership accounts- Verify the accuracy and completeness of data entered into our database.- Making corrections or amendments to data as and when required- Supporting requests from other departments for issues related to cash flow and back-office functions. - Cashflow management. - Duplicate plate analysis.- Data verification and correction. • Verifying data in the system.• Cross-checking data from the applications and documents with the information in the system for accuracy and making corrections as required.• General administrative processing activities in accordance with department regulations and guidelines.

  • Cash Flow Operations Officer

    Oct 2023 - now

  • Senior Back Officer

    Jan 2022 - Oct 2023

  • Back Officer

    Jun 2020 - Jan 2022

  • Data Verification officer

    Jun 2019 - Jun 2020