Ryan Solomon

Experience

• 

  The Goodman Group LLC

  Aug 2011 - Aug 2012

  Wait Staff

  • Developed team communication skills through coordination with co-workers to provide excellent service.• Trained ten new employees on all wait staff duties and responsibilities.• Completed 20 hours of Platinum Service Training (customer satisfaction and service standards program).

• 

  University of Minnesota

  Sept 2012 - Jan 2017

  • Use developed skills along with support tools, such as ServiceNow, Knowledgebase, Chat, and System Status, to respond efficiently and accurately to customer requests.• Create, document, and implement new solutions for knowledge base.• Monitor incident resolution and service level expectations.• Continually build knowledge of new products and service offerings to provide effective advice and guidance to users.• Serve as an escalation point for staff regarding sensitive, unresolved and/or complex issues related to the voice and data network services.• Perform various special projects - documentation, sharing of information, training of peers to maintain skill levels relative to current and emerging technologies, and delivery of orientations to new UMN students and staff. Show less • Perform on-site analysis, diagnosis, and resolution of complex hardware and software problems.• Configure, install, test, maintain and troubleshoot end user hardware including Mac and PC machines.• Interact and collaborate with various IT teams and vendor support teams to resolve technical problems.• Educate users in hardware and software usability to develop communication with less technical people.• Maintain relationships with employees in a professional and consistent fashion to develop trust. Show less • Developed strong technology troubleshooting skills by providing front-line support for entire IT portfolio.• Gained a broad understanding of overall IT structure through resolving over 3600 technology incidents.• Screened applicants and conducted interviews to assist hiring 60 new student help desk employees.• Actively trained and onboarded 60 student employees which reduced the learning curve of the IT portfolio.• Analyzed and updated training program and materials for all student end user support employees.• Received 240 customer satisfaction survey responses with 237 reporting a 5/5 rating. Show less

  • Service Desk Consultant

    Feb 2016 - Jan 2017

  • Technology Support Technician

    Jan 2015 - Jan 2016

  • Technology Support Specialist

    Sept 2012 - Jan 2015
• 

  Ecolab

  May 2017 - Aug 2017

  G360 Project IT Intern

  Ecolab Inc., headquartered in St. Paul, Minnesota, is an American global provider of water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets. The G360 Program is focused on delivering Sales and Service applications for Ecolab’s 6,500+ Global Institutional Sales and Service associates that support over $4 billion in annual sales for Ecolab. The applications that are being developed are custom built mobile enterprise systems, along with supporting web-based applications and connectivity applications both on premise and in the cloud. G360 employs the Agile methodology to build requirements, develop and test functionality as part of an iterative process. Business resources leverage the Microsoft Office suite while the development technology stack includes Microsoft .NET, Xamarin, iFactr mobile framework, SQL Server, and Informatica/ETL. The quality assurance team utilizes Microsoft Test Manager and performs manual as well as automated testing. As part of a collaborative team, I will experience the entire application lifecycle management process, from business problem and requirements elicitation to solution, test, deployment and production support, in addition to gained experience with the associated tool sets for a multi-language, global initiative. Show less

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  Paul Nelson Agency of Allstate

  Oct 2019 - Aug 2021

  Licensed Sales Producer
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  Greg Davis Agency - Allstate Insurance

  Aug 2021 - Dec 2023

  Senior Sales Producer
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  USI Insurance Services

  Dec 2023 - Oct 2024

  Select Commercial Lines Producer
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  Berkley Human Services (a Berkley Company)

  Oct 2024 - now

  Assistant Underwriter