Claudia Flores

Experience

• 

  Energy Capital Credit Union

  Jan 2012 - Mar 2021

  In my current role, I oversee training and development programming for all members of the management team. I routinely spearhead coaching and mentoring programs to increase productivity and optimize performance. Key contributions include:• Leveraging sales and service training to increase deposits by 3.49% from 2018 to 2019.• Significantly improving dividends paid to members by 56% from 2018 to 2019 through effective sales of appropriate services and products. During my tenure as Operations Manager, I directed comprehensive operational strategy for the credit union, developing and implementing strategic plans designed to maximize productivity. Key accomplishments include:• Expertly negotiating with vendors to save the institution 94% on the cost of checks, as well as 27% of debit card conversion expenses.• Successfully increasing membership by 4% over a two-year period.

  • Sales & Service Manager

    Dec 2018 - Mar 2021

  • Operations Manager

    Jan 2012 - Mar 2021
• 

  Community Resource Credit Union

  Mar 2021 - Apr 2022

  Learning and Development Manager
• 

  Houston Police Credit Union

  Apr 2022 - now

  • AVP of Marketing & Development

    Jan 2024 - now

  • AVP Employee & Business Development

    Apr 2022 - Jan 2024