Bryan Mayo

Experience

• 

  HITTLE HOUSE LLC

  Feb 2013 - Jul 2017

   Direct responsibility for 7+ staff members, in addition to 30+ clients at a time Assist with the coordination of ongoing training of staff, interns, and volunteers Provide direct supervision and evaluation of direct care workers to ensure high qualityperformance and the provision of services to youth in accordance with the Hittle HouseMission Statement and Philosophy Volunteer to sit on a Safety Committee that meets bi-monthly to ensure safety of both theclients and staff members Received the Employee of the Month award multiple times Ensure the accurate documentation and reporting of all services in accordance with agencypolicies, procedures, and licensing/grant requirements Ensure that all assigned case plans and records are developed and maintained in a timelymanner in accordance with prescribed procedures Assist with physical plant maintenance, including monthly fire drills, safety responsibilities,review incident reports, and other duties assigned by team coordinator Assist in the implementation of policies and procedures for the crisis residential facility Advocate for individuals that experienced substance abuse, mental health, domestic violence,child abuse, physical disabilities, and dual diagnosis Show less  Advocate for individuals that experienced substance abuse, mental health, domestic violence,child abuse, physical disabilities, and dual diagnosis Participated in the quality improvement monitoring system and outcome studies to ensurethat child protective functions provide the highest level of services to children/families, staffand community agencies Attends and conducts placement, linkage, and service conferences with the service team,clients, and community service providers Provides/coordinates crisis intervention services Attends and actively participates in administrative case reviews; actively participates in teammeetings to monitor/assess case progress and appropriateness of services Supervise residents by maintaining order and using appropriate judgment at all times Maintain a safe and clean environment while assisting and supervising youth in generalcleanliness of residential common areas Establish rapport and trust with the residents/clients Guide and advocate for residents in planning future goals and setting attainable objectives. Provide support, encouragement, and accountability to the residents in their daily activitiesso they fulfill their plans Assist residents and families with the necessary community resources/referrals to advanceyouths’ future plans Communicate respect, mutual support, honesty, and caring to all the youth and staff Communicate pertinent information with staff and youth throughout each shift Provide accurate and detailed documentation on youth Show less

  • Supervisor

    Mar 2015 - Jul 2017

  • Direct Care Worker

    Feb 2013 - Mar 2015
• 

  Mercy Home for Boys & Girls

  Sept 2017 - Jun 2019

  Day Coordinator

  Maintained all records within the program and coordinated paperwork, including Individual Treatment Plans, education records, and any other documentation for a youths fileDeveloped and supported creative interventions for the youthEmployed all aspects de-escalation and behavior management techniques as outlined in CPI protocolCommunicated promptly and accurately within the program/agency and with external bodies, i.e., schools, courts, medical service providers and parents

• 

  Klarna

  Oct 2019 - Jun 2024

  Vendor Delivery Management

  Enable improvement initiatives in-house by ensuring reliable and high-quality handling from outsourced vendors.Maintaining high support standards from vendors through clear routines, reporting, and quality assurance with a focus on vendor relationships and future outsourcing. Key responsibilities include governance, operational performance, training, regulatory compliance, forecasting, cost control, and vendor strategy

• 

  Lagersmith

  Jun 2024 - now

  Account Manager