NaDine Smith

Experience

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  State Farm

  Nov 2008 - May 2012

  Sales Account Manager
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  MoRae Concessions Corp

  Mar 2012 - Feb 2019

  Director of Operations

  Successfully launched start-up from one temporary food stand to four concepts employing over eighty.Procured two Allegheny County Parks F&B RIF bid contacts 2012 - 2015.

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  Red Lobster

  Feb 2019 - Mar 2021

  Client & Guest Services Manager

  Selected by Director of Operations to serve as Regional Trainer of Management Teams in guest experience focus.Developed and led employee incentive programs, increasing key performance indicators by 22%, overall.

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  Undisclosed

  Mar 2021 - Feb 2022

  Instructional Designer

  Established and launched a training and development program to support the growth of new client and remote agents.Achieved exceptional metrics by implementing a remote consultative program, along with consumer advocacy and compliance management initiatives.Conducted platform/campaign KPI analytics utilizing real-time qualitative feedback and enhancement tactics.

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  IQVIA

  Mar 2022 - now

  Training And Quality Manager

  Develops training modules, presentations, and resource materials based on client expectations of patient services, ensuring effective translation and facilitation for new client implementation. Improved overall quality metrics from 86.06% to 90.62% in 2023 by providing continuous leadership and enrichments including microlearnings and SAM Model engagements.Earned the prestigious IQVIA Impact Award in January 2023 and was nominated for Passion, Innovation, Growth, and Collaboration by ONE IQVIA in September 2023. Show less