John Reed

Experience

• 

  Barclays

  Aug 2008 - Dec 2022

  Part of the Business Banking, Financial Crime & Fraud leadership team, developing the Business Banking Financial Crime & Fraud Know Your Customer (KYC) remediation strategy, working with technical experts across policy and compliance to remediate customer records and implement a fix forward in response to KYC regulation changes. Additionally , accountable for the stand up and ongoing performance of a team of 1400 resources across internal and external managed services. Creating and implementing a framework for enabling performance, including good governance practice’s, customer & colleague communications strategies, procedural documentation and management information to accommodate stakeholders of all levels. Show less

  • KYC Business Change & Operations Performance Lead

    May 2021 - Dec 2022

  • Head of Strategic Change, Innovation & Remediation

    Jan 2017 - May 2021

  • Head of Packaged Bank Accounts (PBA) Innovation Team

    Mar 2015 - Dec 2016

  • Head of PPI Remediation Transformation

    Nov 2014 - Mar 2015

  • Senior Operations Manager

    Jan 2013 - Nov 2014

  • Operations Manager

    May 2011 - Jan 2013

  • Workflow Team Leader

    Aug 2008 - May 2011
• 

  Barclays

  May 2023 - now

  As part of the Corporate, Cards & Payments (CC&P) Strategy, Transformation and Execution Team, responsible for leading the development and execution of the Channel Strategy for CC&P. Using data and insights to build business cases to support the strategy, working with the transformation and execution teams to maintain the change agenda and review the roadmap, ensuring alignment to the strategy and realisation of benefits. Responsible for design and delivery of robust E2E customer experience journeys through the eye of the channel strategy and customer interaction points whilst providing consultancy for change, technology and commercial teams when developing products/projects to drive and execute the channel strategy roadmap. Support the business in defining and delivering their 3-5 year plan in regards to telephony, digital and desktop with a real focus on improving the single and omni channel experience for clients and driving the digital first agenda. Show less Seconded to support Barclaycard payments to define and establish their Financial Crime Programme. Defined the scope for CDD workflow solution through detailed requirements and delivery. Stood up and lead Operational Efficiency project to address objectives across Tech delivery for workflow and core systems, business change activities for procedures, training and hiring along with defining strategic and sustainable end to end processes for CDD. Provided consultancy and support across the wider financial crime risk reduction programme. Show less

  • Channel Servicing Strategy Lead

    Jan 2023 - now

  • Program Manager

    May 2023 - Feb 2024