Sharon Geppert Balas

Experience

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  Infoland - Hardware and Software Supermarket - Uruguay

  Jan 1994 - Dec 1995

  Computer Seller

  Hardware and Software seller

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  Jewish Community - Uruguay

  Jan 1996 - Nov 1996

  System Analyst and Computer Teacher

  System Analyst Analysis and design of a system to organize the cemetery. Computer Teacher

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  Hospital Evangelico - Uruguay

  Apr 1996 - Dec 1996

  Developer of Hospital Internal systems

  Programmer in the system area. (Clipper and Access 97)

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  Ingenieria de Sistemas - Uruguay

  Jan 1997 - Aug 1997

  Computer teacher

  Computer Teacher in short and Intensive courses of Microsoft Word

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  UTE

  Jan 1997 - Nov 1999

  Software Developer

  Developer for the maintenance of a mainframe system that administrated human resources (Natural, Adabas, JCL)Designed the company's intranet (using Front Page )Customized a Help Desk for the users support area AutoanswerHelp Desk Support to final users (about 4000) by phone and on site

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  Amdocs

  Jul 2000 - Mar 2001

  Software Tester

  Member of the System Test team working for several amdocs customers.Knowledge in Ensemble Amdocs applications: CSM, MPS, MAF, Billing, etc.Tools: Quality Center, Toad (oracle), UNIX, SQL, Win runner, Amdocs calendar application.

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  Amdocs

  May 2001 - now

  Senior Business Operations for Delivery division (~5000 employees) Member of Core management team and Trusted Advisor - Serving as the right hand of senior management* Drive the Annual Operational Plan (AOP) by establishing and ensuring unit goals are met. * Preparing appropriate senior management briefings, quarterlies and status reports. * Planning ,developing content and facilitating staff management* Organizing Offsite sessions, as well as other group wide meetings as required. * Driving programs and change management implementation: strategy, governance, and and raising the red flags * Working with corporate units to bring the delivery to an efficient mode of work. (global operations, procurement, IT, etc) Show less Business Operation lead for several units within delivery divisions (Development, Infrastructure, Operations Support)• Team management member and trusted adviser • Preparing all unit executive presentations briefing and status reports to management • End to End unit communication partner. From strategy to the unit and materials. Lead internal campaigns E2E - from Strategy to execution• Providing an integrative view and analysis of projects and programs by raising areas of concern regarding possible deviations of units' plans to help the unit's management team make effective and timely decisions.• Leading Knowledge strategy, training and KPIs. • Established and managed leadership professional forum world wide: Setting strategy, establishing the forum, facilitating off-sites and workshops , created knowledge level dashboards for appropriate measurement • Designer, and managed E2E digital account status dashboards for leadership KPis tracking Show less Operational Excellence Manager at In several units within Delivery unit (Testing, Development, Infrastructure)• Promoted and led Operational Excellence and quality –• Development of methodologies working with the field, and Implementing amdocs and industry best practices. • Domain expert in methodologies providing the Measurements, Methodology and Process Improvement to achieve the unit goals. • CMMI - Lead preparations and run audits for all units towards CMMi external assessment.• Developed internal procedures and tools for RCA and Lessons Learned• Managerial experience – A team of 4-6 employees www Show less

  • Business Operations Director for EMEA, India and Vodafone

    May 2019 - now

  • Senior Business Operations

    Aug 2017 - now

  • Business Operations Lead

    Mar 2013 - Aug 2017

  • COE – Operational Excellence Manager

    Feb 2005 - Mar 2013

  • Sotware Testing Group Leader

    May 2001 - Jan 2005