Geoffrey Rogiers

Experience

• 

  FORTIS Bank

  Oct 2000 - Oct 2002

  Helpdesk Agent

  Helpdesk PC Banking. - Managing calls & mails from users - Testing of application on different OS - Tester for the C-Zam (Banksys)

• 

  Amsit

  Nov 2002 - Dec 2014

  Local Contact for all AMSIT employees at INAMI/RIZIV.o Timesheets managemento Central point of contact for specific requests at Amsito Link between INAMI/RIZIV (Team leaders, management, …) and Amsit employee for all administrative purposes+ Senior Helpdesk agent at Service Desk INAMI/RIZIVImproving service level for the helpdesk :-> Creating procedures-> Helpdesk coordinator for migrations (Groupwise/Outlook), Office (2003/2007), Phase-out Novell vs. Microsoft-> Contacts between ServiceDesk and 2nd/3rd line Show less

  • Backup Team Leader Service Desk for a major Gas/Electricity Provider

    Apr 2014 - Dec 2014

  • Local Contact for INAMI/RIZIV

    Jan 2011 - Apr 2014

  • Senior Helpdesk agent for RIZIV/INAMI

    Jun 2009 - Jun 2011

  • Expert team for ING Bank & Atos Origin (Handover IT management)

    Feb 2008 - Nov 2009

  • Exchange Administrator for ING Bank

    Nov 2004 - Feb 2008

  • Service Desk agent for ING Bank

    Nov 2002 - Nov 2004
• 

  Contraste Europe

  Jan 2015 - Aug 2019

  Team Leader Service Desk for a major Gas/Electricity Provider

  - Team management(4 teams - 10 people - Multiple locations in Luxembourg)- Service Reporting- Service Quality Improvement- Complaints and conflicts management

• 

  CTG Luxembourg P.S.F.

  Aug 2019 - Jan 2023

  Management of the Delivery Center Support:* 3 Team Leaders* 6 Teams* More than 80 people Daily operational management (together with 4 others Team leaders) of more than 80 people divided in 6 teams

  • Deputy Head of Unit : Delivery Center Support

    Jan 2021 - Jan 2023

  • Service Desk Team Leader

    Aug 2019 - Jan 2021
• 

  NRB

  Apr 2023 - now

  Technical Consultant ITSM