Nehal Goudar

Nehal Goudar

Head of Operations

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location of Nehal GoudarLondres, Inglaterra, Reino Unido

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  • Timeline

  • About me

    Amazon | ex-Apple operations | Oxford MBA

  • Education

    • Vidya Niketan School, Bangalore

      2000 - 2010
    • Saïd Business School, University of Oxford

      2021 - 2022
      Master of Business Administration - MBA
    • National Institute of Technology Karnataka

      2012 - 2016
      Bachelor of Technology (B.Tech.) Mechanical Engineering
    • Nanyang Technological University

      2017 -
      Master of Science - MS Systems and Project Management
  • Experience

    • NITK Racing

      Apr 2013 - Apr 2016
      Head of Operations

      · Gained first-hand experience in manufacturing a car and as in-charge of inventory management and procurement, negotiated with suppliers to procure both raw materials and finished goods.· Team principal for implementing 5S principles which led to improvement of up to 25% in assembly times and responsible for testing and continuous improvement of the car by virtue of being the lead test driver.· Managed a team of 30 students and coordinated with 3rd party logistic companies for shipping of the car to various locations globally. · Won the ‘Best Innovation Award’ at SAE Supra 2014, Chennai, India, and also participated at FS India 2016 at Buddh International Circuit, Noida and Formula Student China 2014 held at Xiangyang, China. Show less

    • Bosch

      May 2013 - Jun 2013
      Intern

      · Supported the implementation of the 9th generation of Anti-lock Braking System (ABS) on the test vehicle and met the tight deadline of 4 weeks.· Presented a market research on Tire Pressure Monitoring Systems (TPMS) to senior management who appreciated the results.

    • Dr. Reddy's Laboratories

      Jul 2016 - Jun 2017
      Team Member - Central Engineering

      · Coordinated the installation of new water purification systems, worth USD 300,000, across 5 factories according to GMP regulations. Contributed to all stages of project management, contract negotiations and procurement.· Analysed trends of microbial water quality of 7 factories to identify root cause of recurring problems and initiated Ozone purification process to lessen plant downtime by 8 hours a month.· Transformed SOP management through a Six Sigma Green Belt project using fishbone anaylsis to reduce SOP count by 14%. Show less

    • Apple

      Jul 2018 - Aug 2021

      · Spearheaded the product launch (NPI) strategy of over 10 Apple Accessories products including AirPods Max, HomePod and Apple TV for Asia Pacific region with 100% on-time delivery across all routes to market.· Mentored 3 employees in enhancing the order fulfilment process through strategic improvements in dashboards, tools, and communication channels to reduce friction and improve organization alignment.· Developed pre-emptive email alerts and initiated multiple process improvements with the Business Analytics team using SAP, Excel, Tableau, and SQL to improve error resolution time by 80% and save 16 man-hours per week.· Introduced continuous innovation based interviews and training for new hires while leading the ‘Continuous Innovation Hiring Team’ of 7 members to strengthen innovative practices at Apple Singapore. Show less · Supported supply planning, demand forecasting and S&OP through SAP (APO and MM modules), and capital projects worth up to USD 100,000 as subject matter expert of 30 members.· Led cross-region projects as the SDE Pacific Regional Project Lead and standardised inventory tracking processes to eliminate weekly overtime of 4 hours.· Initiated detailed tracking of internal manual execution requests through data driven Excel and Tableau analysis and influenced multiple stakeholders to reduce requests by 32.5%.· Enhanced weekly reports of reseller shipments worth USD >1 billion with root cause analysis to improve visibility to leadership. Show less

      • Supply Demand Execution Planner

        Feb 2020 - Aug 2021
      • Supply Demand Execution Specialist

        Jul 2018 - Jan 2020
    • Amazon

      Sept 2022 - now

      · People manager leading the Global Quality and Customer Experience team for Amazon Grocery Partnerships, directly responsible for a Vice President Goal with a $17M in bottom line impact. · Orchestrated continuous innovation and process improvements across sales strategy, product roadmap, and inventory optimisation leading to an improvement across quality and customer satisfaction metrics, and reducing concession costs by $0.5M in 2024.· Successfully extended customer ordering horizon in 6 countries leveraging data driven decision making to achieve a 99% improvement in order slot availability, 5% boost in customer satisfaction and $2M in annual sales, with $10M entitlement in 3 years. Show less · Led cross-functional programs to onboard 43 stores across five countries and negotiated contracts to successfully launch two new Amazon Fresh merchants while ensuring process compliance and mitigating operational risks.· Led a strategic program to define store relocation guidelines, reducing transfer risks and ambiguity, and resulting in a 39% reduction in relocation time (106 hrs/store) and €17,000 cost savings per store; totalling at €153,000 in 2023. · Implemented a project delivery framework to optimise store topology for operations in major EU cities, integrating capacity planning to reduce cost per delivery by 2.3% ($0.5M savings). Show less

      • Senior Program Manager - Customer Experience

        Jul 2024 - now
      • Program Manager - Expansion Strategy

        Sept 2022 - Apr 2025
  • Licenses & Certifications

    • SQL from A to Z

      LearnSQL.com
      Jan 2021
      View certificate certificate
    • Certified Supply Chain Professional (CSCP)

      APICS
      Jun 2019
    • Introduction to Operations Management

      Wharton Online | The Wharton School
      Jan 2016
      View certificate certificate
    • Lean Six Sigma Yellow Belt

      Saïd Business School, University of Oxford
      Jul 2021
    • Initiating and Planning Projects

      University of California, Irvine Division of Continuing Education
      Jan 2016
      View certificate certificate
  • Volunteer Experience

    • Volunteer

      Issued by Singapore Cancer Society on Jun 2015
      Singapore Cancer SocietyAssociated with Nehal Goudar