Marlene McDermott LMFT, PhD

Experience

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  BAYADA Home Health Care

  Aug 1996 - Feb 1998

  Staff Supervisor

  Supervised 50 home health aides serving over 100 clientsOrganized schedulesVerified timesheetsProcessed payrollFacilitated performance improvement projects

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  CYO, St. Vincent's School for Boys

  May 1998 - Apr 2000

  Child Care Worker

  Conducted group therapy for children in residential treatment facility.Assisted residents with daily living skills.Presented quarterly reviews for caseload of residents.Provided crisis intervention for the milieu.

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  Behavior Education Training Associates

  May 1998 - Jan 1999

  Implementation Specialist

  Implemented treatment plan for teenage autistic clientTaught communication techniques to non-verbal clientMaintained daily progress notesMaintained weekly progress reports

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  Acute Psychiatric Unit

  Mar 2000 - Aug 2001

  Mental Health Counselor

  Conducted group therapy three times a day for children, adolescents and adults in aninpatient acute psychiatric unit.Provided crisis management to the milieu.Trained new employees

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  FamiliesFirst

  Aug 2001 - Aug 2002

  Mental Health Rehabilitation Specialist

  High School Day TreatmentConducted individual, family, marriage and group therapy.Presented quarterly reviews for caseload of students.Provided crisis intervention for the milieu.Developed and implemented treatment plans.Interviewed students for placement in the program.Consulted with milieu staff daily regarding students programs and progress.

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  East Bay Agency for Children

  Aug 2002 - Oct 2004

  New Haven Day Treatment Coordinated the development and implementation of education, and mental health modalities of the for Emotionally Disturbed Middle School students.Coordinated with the school principal, school psychologist and program specialists.Provided crisis intervention with children in the milieu. Facilitated all staff meetings.Recruited, trained, supervised and evaluated mental health staff.Provided consultation and in-service training to staff and other programs within the agency.Insured compliance with Federal, State and local laws Attended and actively participated in inter-agency meetings and conferences.Attended monthly utilization review meeting.Developed and oversaw program's budget.Co-facilitated parent support group.Planned and facilitate daily group therapy. Show less New Haven Day Treatment Conducted individual therapy with all children at least once per week. Conducted family therapy.Participated in intake process, intake interviews with parents and assessment with children.Planned and facilitated group therapy.Consulted with classroom and milieu staff on individual children's problems.Provided crisis intervention and back up for teachers and milieu staff. Presented case summary reports for case conferences and supervision.Kept charts, wrote treatment plans, and other reports as required and completed all paperwork requirements in a timely manner.Attended all IEPs for students. Show less

  • Program Director

    Jul 2003 - Oct 2004

  • Clinical Social Worker

    Aug 2002 - Jul 2003
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  Children's Interim Response Team

  Nov 2004 - Apr 2005

  Behavioral Specialist Consultant

  Coordinated emergency wrap around services for students in the Philadelphia School District.Completed assessment of student and coordinated services in the school and in the home.Formulated treatment plan for student based on the needs and strengths of the student.Supervised crisis specialists in the implementation of the treatment plan.Co-facilitated weekly staff meetings.

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  Hampton Counseling Center

  Apr 2005 - May 2008

  Supervised clinicians' group, individual and family treatment, clinical assessments and compliance with accurate documentation.Coordinated services with inpatient clinicians and traditional outpatient providers.Conducted psycho-educational groups for adults and adolescents suffering from mental health, substance abuse and emotional issues in a partial hospitalization and intensive out-patient program.Completed assessments; formulated treatment plans and updated goals weekly for caseload of adolescents and adults.Facilitated weekly treatment team meetings. Show less

  • Director

    Jul 2005 - May 2008

  • Adolescent Therapist

    Apr 2005 - Jul 2005
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  Serenity Counseling, LLC

  May 2008 - Dec 2013

  Therapist/ Co-Owner

  Consulted with referring psychiatrists to develop most effective treatment plan for each client. Counseled children and adolescents with ADHD and other mental illnesses to develop coping mechanism to manage their illness. Conducted individual, family, marriage and family therapy. Developed treatment plans based on clinical assessment. Diagnosed mentally ill clients on 5 Axis according to DSM-TR. Facilitated weekly addiction group therapy. Facilitated addiction interventions. Educated parents to develop structured home environments. Developed strong referral and consultative relationships with area psychiatrists, psychologists, mental health facilities, and hospitals to ensure each patient and family received proper continuity of care. Managed company marketing and financial operations. Show less

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  Rowan College at Gloucester County

  Nov 2009 - Dec 2011

  Adjunct Professor

  Teaching classes in Liberal Arts Department

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  Array Behavioral Care

  Apr 2017 - now

  Operational Responsibilities • Manages the day-to-day operations of Inpathy, InSight Telepsychiatry direct to consumer virtual group practice (VGP), • Increased consumer session engagement by over 400%. • Manage 45 clinicians for compliance, chart reviews, and best practice. • Manage departmental budget, assuring expenses are monitored and tracked.• Completes administrative and clinical interviews for potential new doctors, nurse practitioners and therapists. • Reduced no-show rate from 20% to 9% and increased consumer conversion rate from 30% to 65%• Generates organizational key performance indicators (KPI) reports on status of referrals, utilization, capacity, payroll, billing and collections. • Increase cross over of service with medication management and therapy to increase revenue and improve quality of care. • Collaborates with department heads to maintain aligned efforts in: sales, recruitment, marketing, medical affairs, quality, compliance, IT, product management, etc.• Leads 4 - 5 FT care navigation team members with responsibility for consumer intake, consumer screening, case management, and consumer/ provider interface. • Resolve consumer, provider, or partner complaints within 1 business dayClinical Responsibilities • Facilitates treatment team for meetings for the medical doctors, nurse practitioners and therapists to review best practices and collaboration. • Partners with clinical leadership and talent to set and monitor performance of clinicians against clinical standards and guidelines. • Implemented and maintains electronic outcomes platform for depression, anxiety and substance abuse. • Develop and maintain documentation for the VGP to meet CMS compliance standards. • Develop and manage quality assurance and utilization review activity. • Maintains proper provider capacity across the practice in collaboration with Talent team. • Participates in administrative and clinical interviews with potential clinicians. Show less

  • Vice President of Therapy and Quality

    Mar 2022 - now

  • Director Of Clinical Services for Array Behavioral Care

    Jul 2021 - Apr 2022

  • Sr. Director Therapy Services

    Aug 2020 - Jul 2021

  • Operations Manager, Inpathy

    Apr 2017 - Aug 2020
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  HQSI (Healthcare Quality Strategies, Inc)

  Mar 2024 - now

  Member Board of Trustees

  Honored to sit on the board to improve services for patients, providers, and health systems.