Dawn Campbell, PMP, ITIL

Experience

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  Cigna

  Jan 1997 - Jan 1999

  Data Analyst

  •Coordinated and managed sub-projects with the National Office•Conversion of all SmartSuite Software documentation into Microsoft Office Software. •Implementation of the Sales Automation Software program in the Kansas City Office. •Coordination of installation schedule on all client machines•Coordination of data conversion from existing database into the Sales Automation program•Coordination with the National Office with documenting and testing all systems, software, and other technical equipment to ensure Y2K compliance. •Identified possible non-compliant systems, software, and other technical equipment for testing •Implement systems, software, and other technical equipment updates and/or replacement Show less

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  American Cancer Society

  Jan 1999 - Jan 2002

  Technical Project Manager

  •Managed resource activities, stakeholder relationships, and requested scope changes covering the 4 State Division (26 satellite offices) for American Cancer Society’s technology projects•Liaison between executive teams and technology department to define project requirements and translated business objectives into tactical projects•Developed and managed communication management plans to correspond with developers, business analysts, customers and other stakeholders regarding software issues and readiness status for IT projects•Launched CRM (Client Relation Management) database project by gathering project requirements, developing project scope, and establishing project schedule to coordinate development for the American Cancer Society’s fundraising events Show less

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  Unified School District #368

  Jan 2002 - Jan 2004

  Technical/Document Specialist

  •Wrote and implemented Technical Policies and Procedures to enable school district to provide a solid technology plan to the State of Kansas•Created and submitted to the State of Kansas a 3-year technology project to promote student academic achievement by providing current technology resources in the classroom for USD #368, technology training for staff, and district-wide network connections•Implemented State of Kansas Technology project by managing resources, schedule, and risks which established frame-relay connectivity, additional computers in classrooms, staff training, and laptop resource center•Initiated and managed procurement plan to establish strategic and tactical information technology infrastructure within the USD #368 campus by negotiating contracts with current vendors or prospect vendors Show less

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  RH Donnelley

  Jan 2004 - Jan 2005

  Business Process Analyst

  •Partnered with internal and external customers to identify and document project requirements•Acted as a liaison between associates and technical members of project teams and between external customers and internal groups•Facilitated communication for development with Developers, Data Migration Team, Testing Team, and Users •Organized, facilitated, and participated in information sharing meetings/customer presentations•Analyzed user processes and recommending, defining, requesting, testing, documenting and identifying impacts•Developed/maintained custom reporting for operational management •Performed planning/analysis necessary to create/execute test cases for multiple business applications•Managed/updated/executed all regression, integration, and system testing •Created/maintained documentation supporting assigned applications to be utilized for cross-process training/user guides •Determined test effort estimates and test plans for change requests Show less

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  Argus Health Systems

  Jan 2005 - Jan 2008

  Program-Project Manager/EPM Administrator

  •Managed and controlled largest revenue ($200M) line of multiple project development efforts for by implementing the Medicare Part D Program to process pharmacy claims with a cross-functional teams of 5 - 70 members through program life cycle•Controlled and maintained high profiled projects with high financial exposure by decreasing data errors•Developed and implemented the PMI CAPM/PMP Prep Class•Mentored, offer guidance, and assistance to all project managers regarding EPM, PMI Methodology, and Project Management Process •Developed and maintained PMO Best Practices, Templates, and Standards•Implemented and Responsible for the Administration of the Enterprise Project Management (EPM) Software tool throughout entire organization Show less

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  KCPMI

  Jan 2008 - Jan 2012

  Volunteer

  *2008 Nominee for Vice President of Programs for the Kansas City PMI chapter - http://www.kcpmichapter.org/Candidates_2009.htm*Sincere devotion in the development and promotion of Project Management and Project Managers. Currently volunteers for the KCPMI Chapter Dinner Program, Professional Development Days, and PMP Study Group Sessions and is a Mentor*Awarded the 2004 Matthew H. Parry Scholarship from the Project Management Institute

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  Ascension Technologies, Inc.

  Dec 2008 - May 2022

  Program-Project Manager/Agile Scrum Master/Project Management Instructor

  •Implementation of hybrid methodology of predictive/adaptive life cycles to deliver $4M managed patient care platform Program across multiple US based locations on-time/on-budget by leading cross-functional teams•Implemented Agile Management Program by facilitating exercises such as sprint planning and team leading stand-ups to delivered $4.5M Interface Engine to populate with multiple US based locations on-time/on-budget by leading cross-functional team •Managed $3M IT Wireless Network Infrastructure Project with multiple US based locations on-time/on-budget by leading cross-functional team in preparation for Alexa Echo Project•Directed and managed $2M Data Center Migration with multiple US based locations to successful completion and reduced significant impact to business and loss of service•Delivered $1.2M Telephony Refresh with multiple US based locations on-time/on-budget by leading cross-functional team •Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep project on track. Implemented $500K multi-phase Enterprise Architecture technology management framework and processes project within the ServiceNow platform by facilitating Agile project management practices with minimal guidance •Provided incident management to manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services while following incident management protocols to restore provided IT services to normal operation as quickly as possible Show less

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  DC2 Consulting

  Jan 2012 - May 2022

  Owner

  Web/Application Development: •Delivered International large-scale $50 - 100K software and Web/Application development projects Fortune 500 clients on time and on budget by effectively collaborating, facilitating, leading and coaching multiple virtual Scrum teams (Austria, Belgium and Brazil)•Developed Web/Application design and conducted regular reviews for Web/Application development process•Maintained multiple Web/Application development projects and managed various project management tools•Managed Web/Application and interactive communications projects from initial consultation through successfully launch•Created and monitored schedules, deliverables and internal and vendor resources to deliver projects on time and on budget•Led development for user-interface, general information architecture and navigation principles for client Web sites•Led development for search engine optimization (SEO) and search engine marketing (SEM) efforts for clients and employer, including traffic analysis and reportingPM/ PMP/Agile/Scrum Instructor:•Authored and successfully educate/mentor qualified 100+ Project Managers on PMI PMP/CAPM Certification and educate new Project Managers/Leads on project components that aligns with Project Management Institute standards (PMBOK)•Maintains true expertise in Project Management subject area (PMP / CAPM certified) to instruct high-quality, well-prepared webinars/online courses where participants are challenged and enjoy the learning process•Proven passion for working with participants by exhibiting an unshakeable belief in their potential, and confidence in his/her ability to make a difference; •Proficiency with various eLearning platforms (i.e. Whiteboard) , online web conferencing (ATT Connect), video tools (WebEx) to create computer-enhanced teaching and blended learning approaches Show less

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  USAble Life

  May 2022 - now

  Program Manager

  • Assisted with the PMO's strategic direction and day-to-day operations, ensuring alignment with organizational goals and objectives.• Lead a team of project managers providing guidance, mentorship, and performance evaluations.• Managed a $1.8M merger on time and on budget by leading cross-functional teams and using hybrid project methodologies.• Implemented and optimized PMO methodologies, tools, and processes to enhance project delivery and efficiency.• Managing a product line portfolio/program of high-profile projects, ensuring on-time, on-budget, and within-scope delivery.• Developed and maintained strong relationships with key stakeholders, including executive leadership, clients, and vendors.• Monitored project performance metrics, identifying areas for improvement and implementing corrective actions as needed.• Facilitated regular project reviews, status updates, and risk assessments to ensure project success.• Directed the establishment and growth of the PMO, developing and implementing standard project management practices and processes.• Managed a team of project leads, providing leadership and support to ensure successful project delivery.• Collaborated with senior leadership to prioritize and align projects with strategic business objectives.• Conducted project audits and reviews to ensure compliance with PMO standards and identify opportunities for improvement. Show less