Paul Mizzi

Experience

• 

  Agilent Technologies

  Jan 2006 - Oct 2007

  Test Engineer

  -Tested the conformance of protocols over various Cisco and Juniper Routers using the Conformance Test Solution-Wrote Installation Guides and User Manuals for the Conformance Test Solution-Created and updated test plans

• 

  Accenture

  Sept 2008 - Oct 2014

  Accenture has been working with Telstra on a large scale IT transformation to centralize its internal legacy IT ordering and billing systems around core applications – CRM/Siebel & Kenan.-Managed the analysis and implementation of products in CRM/Siebel & Kenan (~$15 million per FY)-Delivered Product change requests using both Waterfall and Agile Methodology-Direct lead of 6 architects (onshore and offshore) & indirect lead of approx. 20 delivery resources (offshore)-Managed and mitigated risks, priorities, dependencies and changing timelines-Managed team’s financials & schedules-Implemented a new estimation model for the delivery team-Point of contact for client and senior management architecture/design clarifications-Implemented various operational improvements to improve design quality-Completed the following internal Accenture training modules:Agile Methodology, Core Analyst School (in Kuala Lumpa), Core Consultant School (in Chicago), Supervisor Skills Workshop (in Melbourne) & Managing Diverse Teams (Melbourne) Show less Accenture has been working with Telstra on a large scale IT transformation to centralize its internal legacy IT ordering and billing systems around core applications – CRM/Siebel & Kenan.-Responsible for coordinating and running client workshops-Assisted business teams in understanding technical impacts of their decisions and formulated solution recommendations -Liaised with clients, to define product requirements and write solution definitions for change requests-Worked closely with the India Delivery Center (IDC) throughout the next phases of the SDLC - Detailed Design, Build, Test and Deployment phases-Production Deployment Support-Conducted Post Implementation Review sessions with business and IT stakeholders -Provided resolutions for defects involving internal and external (client) system environments Show less

  • IT Delivery Manager

    Oct 2010 - Oct 2014

  • Business Analyst & Solution Designer

    Sept 2008 - Sept 2010
• 

  Telstra

  Oct 2014 - Dec 2020

  Accountability:- Manage the end-to-end technical delivery of large/complex programs (5000 dev days in FY20), including measuring and managing delivery to agreed performance metrics- Manage enterprise critical applications, which underpin Product & Offer delivery. This includes CRM-Siebel, which is currently used by 10,000 agents processing 100,000 orders daily- Capacity planning and definition of enhancements to meet performance and operational requirements both now and over long-term- Team budgets, security, resilience, compliance, performance, unit cost optimisation, risks and capacity in my capability, both now and over multi-year horizons - Foster a culture of collective ownership and accountability for the work completed by empowering and coaching the team to implement effective fit for purpose development and operational practicesAchievements:- Introduced a simplified set of consumer and small business mobile and fixed plans; allowing Telstra to reduce from 1800 to just 20 in-market plans- Delivered IT roadmap for "Doing Good Business Responsibly"- Migrated 4 million post-paid mobile and fixed services on our new in-market plans (exceeded target by 1 million services)- Delivered $2M in cost saving and avoidance in FY20 through negotiating existing contract support and simplifying tasks Show less Accountability:-Led a team of 10 Scrum Masters and 2 Business Architects-Led the delivery of IT projects using cross functional scrum teams across IT, Digital & Networks-Managed complex stakeholder interactions across business units, driving cross portfolio alignment and enhancing team cohesion to achieve desired business outcomes-Managed pipeline & backlog -Managed governance, resource, financials and release planning -Facilitated BU planning including the development, prioritisation and break down of new work-Removed impediments within and across Dev-Op delivery teams-Adopted Agile ways of working within the Business Capability Team and Dev-Op delivery teams-Accountable for facilitating Agile ceremonies and optimising an at-scale, end-to-end Agile processAchievements:-I was accountable for the delivery of Telstra's first unlimited "peace of mind" mobile plans-Set-up a pipeline for project reporting in JIRA, giving senior leadership and IT constructors greater visibility on upcoming work Show less Accountability:-Managed the introduction of Telstra Consumer Mobile, Media and Foxtel Products into IT activation, billing and provisioning applications (CRM/Siebel and Kenan)-Responsible for ensuring each project was compliant with Telstra standards for simplification and re-use, invoice presentation and customer experience guidelines -Provided a single interface into IT for the Business-Provided consultancy/subject matter expertise and drove the multi-step process to launch a Go To Market initiative in IT environments, including coordinating feasibility, reviewing solutions, obtaining stakeholder sign-offs and running post implementation reviews for each project-Proficient in JIRAAchievements:-Led the IT solution and implementation for the data bestowal project, which increased the data allowance for 2 million broadband customers. This was a complex project, which involved data conversion in 10 IT applications. The successful implementation of this project increased Telstra's Net Promoter Score (NPS).-IT lead for other "business critical" product launches: FY15 Telstra Bundle Refresh, iPhone & Telstra's first Mobile Leasing Plans -Implemented a process improvement that enabled Telstra to release products to market more frequently-Successfully coached and trained internal and external team members on product design in Siebel and Kenan Show less

  • Technical Product Owner Principal - Product & Offer

    Jan 2019 - Dec 2020

  • Program Delivery Lead - IT Digital Products

    Nov 2017 - Jan 2019

  • Senior Business Specialist - IT Digital Products

    Oct 2014 - Nov 2017
• 

  Sportsbet

  Dec 2020 - Sept 2021

  Responsible Gambling Program Lead
• 

  ANZ

  Sept 2021 - now

  Agile Delivery Lead