Satyam Pandey

Experience

• 

  Tata consultancy services

  Mar 2022 - Mar 2024

  Experience in Major Incident Management, where I led teams to effectively respond to and resolve critical incidents by utilising Servicenow, Microsoft Excel ,Power BI & Powerpoint extensively for workflow incident data analysis, reporting, and tracking & documenting incident metrics to improve response efficiency. Detail-oriented & analytical professional, leverage skills in Management, analysis & business acumen to drive informed decision-making.

  • Incident Manager Analyst

    Mar 2022 - Mar 2024

  • Programmer

    Mar 2022 - Mar 2024
• 

  Impact Infotech Pvt. Ltd. - India

  Apr 2024 - now

  Incident Manager Analyst

  Specializing in harnessing the power of data, I excel in crafting dynamic dashboards and optimizing data storage solutions using MS Excel and Power BI. With expertise in report creation within PowerBI, MS Excel & ServiceNow, I ensure seamless data visualization and analysis, empowering stakeholders with actionable insights. Leveraging advanced presentation techniques in PowerPoint, I distill complex data into compelling narratives, fostering informed decision-making. My strong communication skills complement these technical proficiencies, facilitating effective knowledge sharing and collaboration across teams. With a focus on dashboard creation, data management, and presentation design, I drive data-driven excellence within organizations. Show less