Jade R.

Experience

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  Deloitte

  Jan 1996 - Jan 1998

  National Technical Support Analyst
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  Mallesons Stephen Jacques Solicitors

  Jan 1998 - Jan 1999

  Technical Support Officer
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  Concorde Travel Online

  Jan 1999 - Jan 2001

  Technical Specialst

  Responsible for a variety of technical services including installing, operating, planning and configuring complex client information systems, products, or networking systems/components.

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  Dimension Data

  Jan 2001 - Jan 2002

  Systems Engineer

  Support of solution construction, implementation and systems integration, delivering high quality solutions to clients in response to varying business requirements. Tasks performed require integrating hardware, software, and network solutions. Identify project requirements, developing solution delivery, which may include vendors and subcontractors

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  ING Polska

  Jan 2002 - Jan 2006

  Responsible for translating the client's business requirements into specific systems, applications or process designs for a variety of opportunities up to and including very large complex or leading edge IT solutions and integrating architecture. Responsible for a wide range of design activities across multiple platforms for clients.

  • Production Services Project Manager

    Jan 2005 - Jan 2006

  • Senior Technical Architect

    Jan 2002 - Jan 2005
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  DDI Health

  Feb 2006 - May 2007

  Solution Delivery Manager

  Performed general management with particular focus on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Responsible for leading, motivating and integrating the project based business to deliver value for DDI Health, Primary HealthCare and their clients.

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  IBM

  Jun 2007 - Dec 2017

  Ranked #32 of the Fortune 500 companies, IBM is an American multinational technology company at the forefront of computer hardware, middleware and software, with operations in 170+ countries.▬▬▬▬▬▬▬▬▬▬▬▬▬Technology is a competitive advantage for businesses in the 21st century. As technology continues to impact growth, performance and profitability, organisations must be flexible and adaptable to stay ahead of their competition. As Systems Lab Services Leader, I lead a team of 18+ IT and sales professionals, promoting and delivering products and services that are sticky for consumers — concepts that they crave. Relentlessly, I help identify and solve business problems that prevent organisations from realising gains in efficiency, productivity and revenue. IBM’s cloud-based solutions help collaboration thrive, merging technology with people and processes to get the most out of both.A few of my proudest influences and achievements include:► IT Transformation Project Leadership: Deliver up to 20 major IT change / transformation projects concurrently, ranging from $50K to $50M, for multinational companies and private firms with $1M - $200B annual revenue, and high growth start-ups.► Sales, Growth & Profitability: Achieved year-on-year (YOY) growth for Systems services sales, adding double figures in the millions to the bottom line, achieved client satisfaction metrics of above 98% and eliminated implementation risk.► Process Redesign & Improvement: Reversed division-wide cost blowouts, project delays and a backlog of unbilled revenue by introducing a project portfolio governance system and auxiliary organisational model.► Change Management Initiatives: Increased solution time to market, reduced sales cycle duration, eradicated repetitive tasks and created reusable content by creating a services offerings portfolio aligned to key sales plays. Initiative predetermined statements of work (SOW) that were effortlessly customised to customers’ needs. Show less I led a team of technical pre-sales representatives who are responsible for the sale of IBM products, solutions and/or services. Responsibilities include: developing and cultivating client relationships and satisfaction, successfully resolving any complaint issues; ensuring department revenue, cost and expense targets are met; developing short-term department planning objectives including resource requirements and client approaches; ensuring the appropriate skill mix is maintained for the customers and/or focus areas assigned; identifying and ensuring satisfactory completion of all skills development required by sales representatives to perform assignments; and successfully executing the basic management responsibilities common to all managers. Show less Responsible for an array of project and proposal based activities, including initializing and planning projects, developing project cost structures, tracking and reporting project deliverables, managing risk, managing contracts and/or deliverables associated with a contract, applying project management processes and tools. Accomplished by the application of proven methodologies and techniques with the goal of ensuring the consistent delivery of high quality services and/or solutions which meet client requirements and expectations. Show less

  • Systems Lab Services Leader ►Technology Solutions ► Project Management ► Sales & Revenue Growth

    Jul 2007 - Dec 2017

  • IBM Systems Technical Pre-Sales Manager | Power | Storage | Mainfraime | System x |

    May 2011 - Jul 2012

  • Project Executive

    Jun 2008 - May 2011

  • Bid & Proposal Manager / Project & Program Manager

    Jun 2007 - Jun 2008
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  IAG

  Jan 2018 - Feb 2020

  Executive Manager, Cloud, Compute & Storage Services ► Automation Solutions ► Strategic Planning ►

  As the largest general insurance company in ANZ, the IAG Group’s businesses underwrite ~$12B of premiums yearly, selling insurance under many brands.▬▬▬▬▬▬▬▬▬▬▬▬▬Digital trends, along with opportunities enabled by artificial intelligence (AI), are driving the next generation of digital enterprise and the formation of digital business ecosystems. I foresee that the ability to use AI to enhance decision-making, reinvent business models and ecosystems, create new products, and recreate the customer experience will drive the payoff for digital initiatives through 2025.As Executive Manager of Compute and Storage Services, I was hired to expand the maturity of Group Technology to global best practice. Leading a staff of 65 and 2 outsourced partners, I drive operational excellence, customer experiences, business optimisation and people agility. During my first 6 weeks in the role, I designed a 2-year strategy to deliver world-leading customer experiences, drive operational efficiency and create sustainable value for IAG.Early successes include:► Strategy, Growth & Operations: Decreased operating expenses by 15% and delivered 9M+ in cost savings. Aligned targeted investments and in-flight projects toward strategic imperatives such as reducing operational risk, improving operational efficiency and modernising/simplifying technology. ► Risk Management & Solution Delivery: Decreased critical and high cyber vulnerabilities to systems across IAGs infrastructure fleet by 75% in 12 months. Reduced server provisioning time by 300%, through the modernisation of hyperconverged VSAN infrastructure and programmatic access to infrastructure via code.► People & Culture: Significantly improved eNPS for Employee Advocacy Heartbeat (culture survey) just 6 months from hire. Increased cloud-based education and hands on immersion from 8% to 45% across compute and adjacency teams. Show less

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  Amazon Web Services (AWS)

  Feb 2020 - Nov 2023

  • Snr Practice Manager - Infrastructure, DevOps & Advisory

    Nov 2022 - Nov 2023

  • Professional Services Practice Leader- Emerging Technology

    Apr 2022 - Nov 2022

  • Head of Strategic Customers, Enterprise Support

    Feb 2020 - Apr 2022
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  TAL Australia

  Nov 2023 - now

  GM of Infrastructure, Operations and Service Excellence