Marcia Lopes

Experience

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  Air Europa

  Jul 2004 - Jan 2008

  Customer Services Agent

  Experience in activities related to the attendance, processing and dispatch of passengers and baggage. Sale of air tickets. Customer service VIPs. Coordination of work teams. Management of reservation systems.Responsible for the daily closing of the financial movement of the Air Europa ticket store at Salvador Airport.

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  Infraero Brasil

  Jan 2010 - Nov 2016

  Coordinator of Operations and Passenger Terminal

  Trajectory started in the COA - Airport Operations Center - in 2008, where in addition to the operational activities of the SIV, I was able to perform in the administrative scope the launching of statistical data, preparation of allocation maps, inspection of Continuous Contracts, among other activities.In 2010, I became the Passenger Terminal Coordinator, whose duties mainly involved advising the Airport Operations Manager on the coordination of supervision of activities related to the operating systems and equipment; monitoring of operational facilitation procedures and the use of airport facilities; analysis of proposed new flights; elaboration of instructions for the execution of inspection inspections in TPS, aiming at functionality, safety and comfort of users; analysis and proposition of distribution of operational areas; team leadership; secretariat of the Airport Coordination Commission - CCA; interlocution with representatives of airlines, public agencies and other providers of services related to Civil Aviation.In 2015, I was appointed Coordinator of the Airport Operations Center (COA), where I performed activities related to Operations Planning, whose specific duties involved, mainly, the supply of the Operational Data Bank; reporting and monitoring of airport performance to support management decisions; preparation of airport capacity studies; flight analysis and approval; elaboration of an operational agenda for preventive and corrective maintenance; among others. Exibir menos

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  Salvador Bahia Airport

  Jan 2017 - now

  Manager of Operations

  As Senior Manager of Operational Management, I performed the assignments listed below:• Responsible for the Aerodrome Operation, according to the guidelines of RBAC 153, RBAC 154, RBAC 139 and other regulations of ANAC and DECEA;• Management of the operational teams, which corresponds to one of the largest contingents of personnel at the airport;• Management of operational activities;• Monitoring the use of airport facilities and resources;• Proposition of actions aiming at the best use of the infrastructureavailable;• Supervision of the operational processors provided by the airport;• Monitoring and monitoring of the services provided by thePublic at the Airport, Airlines and Auxiliary Companies;• Operational Management of continuous contracts linked to the Management (Cleaning andPassenger Transport);• Promotion and development of standards, instructions and operational agreements;• Follow-up and survey of operational issues;• Promoting the availability of infrastructure, by proposing actionsof improvement, involving the operational entities of the Airport. Exibir menos