Laura Solis

Experience

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  CVS Health

  Sept 2014 - Mar 2024

  • Designed and implemented an automated training request log utilizing SharePoint, Power Automate, and Outlook that automatically denies requests for departmental trainings occurring during peak business volume times, ensuring operations teams are adequately staffed across multiple lines of business. The solution resulted in a 20% reduction in scheduling conflicts and saved an approximate 50 hours of staff time per month. Additionally, the solution was recognized by senior management for its contribution to improving overall operational efficiency and increasing management’s visibility into concurrent trainings. • Spearheaded the development of an internal departmental mentorship program over an eight-month period in 2022, which engaged over 130 participants to enhance cross-functional relationships, staff retention, and workplace culture. The program’s success was reflected in a 24% increase in promotions and a 15% improvement in job satisfaction and workplace engagement.• Created and deployed a Power Virtual Agent (PVA) chatbot to handle routine operational inquiries, including time zone conversion and drug searches by utilizing Power Automate. As a result, the chatbot helped reduce errors by 30% within the first month. Show less As a Senior Technician and User Acceptance Testing lead, I maintain and update the test data used by business testers, complete test reports, finalize approvals, and verify changes after changes deploy in production environment. I also train multiple areas including new hire trainings, current employee up skills, dedicated health plan teams, user acceptance business testers, and Novologix system or client specific trainings. Lastly, I work closely with account managers, advisors, and consultants across CVS Health to resolve escalated member issues, client issues, and specialty drug prior authorization issues. Show less

  • Senior Analyst

    Sept 2021 - Mar 2024

  • Eligibility Administration Consultant

    May 2021 - Sept 2021

  • Clinical Services Consultant

    Oct 2017 - Apr 2021

  • Senior Certified Pharmacy Technician

    Sept 2014 - Oct 2017
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  Strata Decision Technology

  Apr 2024 - now

  Consultant, Data Integration