Naif Mojahed

Experience

• 

  Mobily

  Jul 2009 - Nov 2019

  - Analysis and investigate the technical service requests and follow up till it’s resolved within agreed SLA.- Manage, organize and prioritize daily operational work for the technical support team.- Define the major and repeated technical issue that required fixing the issue from the root.- Assure that business orders successful end-to-end in all backend systems.- Provide technical support for the GSM, Non-GSM & ICT products during & after sale.- Support the internal application & software that related to Business department.- Manage & support the CR (change request) projects.- Handling the technical issues for Business Unit products.- Simulate & UAT (user acceptance test) the pre-activation support.- Meet with Marketing, IT, Customer Care & Sales on weekly bases to minimize and fix any technical issues.- Support the operational requests projects which are not implemented on system yet. Show less

  • Business Technical Support Specialist

    Jun 2013 - Nov 2019

  • Technical Support Analyst

    Jul 2009 - May 2013
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  SITE سايت

  Dec 2019 - now

  • Director, Customer Experience

    Apr 2023 - now

  • Director, Customer Care

    May 2021 - now

  • Lead, Customer Care

    Jan 2021 - May 2021

  • Senior Customer Support Consultant

    Dec 2019 - Jan 2021